Membership Specialist

UFC Gym•Morgan Park, IL

About The Position

The Membership Specialist at UFC GYM creates new membership opportunities through strategic prospecting, community outreach, lead generation, and customer interactions. The role is responsible for exceeding sales, appointment, and membership revenue objectives while delivering an exceptional member experience. The specialist represents UFC GYM to prospective members, helps them explore their fitness goals, and builds relationships that support member engagement and retention. The position combines community-based lead generation and appointment setting with personalized fitness tours, consultative membership sales, follow-up, and retention support. Specialists collaborate with club management and teammates, participate in performance and training meetings, maintain accurate membership documentation and work-hour records, and uphold professional and facility standards. Schedule flexibility is required, including availability for evenings, weekends, and holidays.

Requirements

High school diploma or GED.
Completion of UFC GYM sales training and onboarding program.
Passion for fitness, health, and helping others succeed.
Strong sales, communication, and relationship-building skills.
Ability to confidently engage with prospects inside and outside the club.
Exceptional customer-service mindset and problem-solving abilities.
Self-motivated, goal-oriented, and driven to exceed expectations.
Strong organizational and time-management skills.
Comfort using computers, CRM systems, and sales technology.
Positive attitude and ability to thrive in a fast-paced, team-oriented environment.

Nice To Haves

One to two years of sales, fitness, customer service, or hospitality experience.
Experience in health club membership sales.

Responsibilities

Generate new business through daily community outreach, grassroots marketing, event promotions, and local business partnerships.
Represent UFC GYM in the community by distributing guest passes, attending events, and building brand awareness.
Generate leads through internal prospecting, referral programs, member engagement, and relationship-building activities.
Use phone, text, email, and in-person outreach to schedule membership consultations and fitness tours.
Meet or exceed monthly lead-generation, appointment-setting, and guest-visit goals.
Convert prospecting efforts into meaningful conversations, memberships, and lasting relationships.
Deliver an engaging and personalized UFC GYM Fitness Tour to every guest.
Present membership options using approved sales processes and tools, and use consultative selling to address individual needs and goals.
Introduce every prospective member to management before finalizing enrollment.
Meet or exceed goals for New Member Sales, point-of-sale personal training revenue, electronic funds transfer enrollments, and membership conversion ratios.
Maintain accurate membership agreements and supporting documentation.
Provide exceptional customer service to members and guests.
Follow up with new members to support onboarding and continued engagement.
Build relationships that increase satisfaction, referrals, and retention.
Address member concerns and present solutions that support continued membership.
Maintain a welcoming, clean, and professional facility environment.
Participate in daily production meetings and monthly team meetings.
Collaborate with management and teammates to achieve club goals.
Uphold UFC GYM standards for professionalism, appearance, and customer experience.
Accurately record work hours and comply with company policies and procedures.
Maintain schedule flexibility, including availability for evenings, weekends, and holidays.