Membership Sales Specialist

AAA Club Alliance • King of Prussia, PA

2d • Onsite

About The Position

AAA Club Alliance is hiring a full-time Retail Membership Sales Specialist for its King of Prussia, Pennsylvania location. The position focuses on selling and processing AAA memberships, supporting members and customers, and identifying opportunities to sell upgrades and add-ons. The role works a 37.5-hour week in a retail store open Monday through Saturday, with no Sunday hours. Starting base pay is $19.15–$24.50 per hour, with eligibility for incentive pay averaging $162–$500 per month. Actual pay depends on experience, geographic location, and other job-related factors as permitted by law.

The specialist also keeps accurate records of leads and customer interactions, answers membership-related questions, and may provide backup support for cashiering, Tag and Title, and IDEMIA services, if applicable. The role requires at least three years of sales and customer service experience, effective communication and computer skills, and a high school diploma or equivalent. Candidates must hold a Notary Public designation or be willing to obtain one within six months of employment, and must achieve satisfactory screening results.

Full-time associates are offered medical, dental, and vision plan options; paid parental leave; a 401(k) plan with company match; paid time off and company holidays; volunteer opportunities and a volunteer day; a free AAA membership; and continuing-learning reimbursement. The employer describes itself as committed to an inclusive workplace and equal opportunity employment.

Requirements

• At least three years of sales and customer service experience.
• Effective written and oral communication skills.
• Computer proficiency, including the ability to navigate multiple websites and programs and multitask in a fast-paced retail environment.
• Notary Public designation, or willingness to obtain it within six months of employment.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain any necessary membership license or other license required to perform the essential functions of the position.

Responsibilities

• Sell and process new AAA memberships, maximizing opportunities to upsell and cross-sell upgrades and add-ons.
• Engage the membership base through in-store sales, customer inquiries, and outbound calls.
• Welcome new members, present promotions, and discuss upgrade opportunities.
• Accurately document leads and customer interactions.
• Answer membership-related questions and provide customers with guidance and support.
• Provide backup assistance with cashiering, Tag and Title, and IDEMIA services, if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year; full-time retail associates may accrue up to three weeks during their first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA membership.
• Continuing-learning reimbursement up to $5,250 per year.
• Incentive pay, with an average payout of $162–$500 per month.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED