Retail Membership Sales Specialist

AAA Club Alliance • Philadelphia, PA

2d • Onsite

About The Position

AAA Club Alliance is hiring a full-time Retail Membership Sales Specialist for its retail location at 9475 Roosevelt Boulevard, Philadelphia, PA 19114. The role sells and processes AAA memberships, builds customer engagement, and provides guidance on membership-related questions. The specialist also backs up cashiering, Tag and Title, and IDEMIA services if applicable. The position has a 37.5-hour work week, with store hours Monday–Wednesday from 8:30 AM to 5 PM, Thursday from 8:30 AM to 6 PM, and Saturday from 8:30 AM to 4:30 PM; the store is closed Sundays.

The starting base compensation is $19.15 to $24.50 per hour, adjusted based on experience, geographic location, and other job-related factors as permitted by law. The position is eligible for incentive pay, with an average payout of $162 to $500 per month. Full-time retail associates can accrue up to three weeks of paid time off during their first year.

Requirements

• At least three years of sales and customer service experience.
• Effective written and oral communication skills.
• Computer skills, including the ability to navigate multiple websites and programs and multitask in a fast-paced retail environment.
• Notary Public designation or willingness to obtain it within six months of employment.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain any necessary membership license or other license required to perform the essential functions of the position.

Responsibilities

• Sell and process new AAA memberships, maximizing opportunities to upsell and cross-sell upgrades and add-ons.
• Engage the membership base through in-store sales, inquiries, and outbound calls.
• Welcome new members, present promotions, and discuss upgrade opportunities.
• Accurately document leads and customer interactions for future reference.
• Provide expert guidance and support for membership-related inquiries.
• Back up cashiering, Tag and Title, and IDEMIA services if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year, with up to three weeks accrued for full-time retail associates.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Incentive pay, with an average payout of $162 to $500 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED