Retail Market President

Bank of Montreal • Albuquerque, NM

1d

About The Position

The Retail Market President leads and coaches employees to deliver exceptional service to BMO customers and prospects, understand customer needs, provide suitable financial advice, and achieve sales, service, and profitability objectives while complying with legal and regulatory requirements and Bank policies. The role fosters BMO’s values, diversity and inclusion, accountability, collaboration, and employee development, and attracts and retains talent while managing team performance.

The position develops and executes market and branch business plans, sales strategies, and innovative business development initiatives to acquire and retain customers, grow revenues and wallet share, and improve customer satisfaction. It builds community and customer relationships, develops referral networks, handles escalated sales and relationship issues, and monitors sales, service, and account performance. It also advises senior leaders, identifies trends and strategic issues, recommends organizational improvements, and serves as a subject matter expert on relevant regulations and policies.

The Retail Market President leads implementation of programs, products, processes, and regional and national sales and service initiatives; coordinates internal stakeholders; manages operating expenses; and develops action plans to address performance gaps. The role delivers and resolves customer service issues, maintains industry knowledge, protects confidential information, reports suspicious activity, and applies BMO’s Risk Management Framework and applicable laws and policies. Broader work or accountabilities may be assigned as needed.

The role typically requires 9+ years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience, plus prior supervisory or management experience. Applicable securities or insurance licenses and registrations may be required depending on the role’s activities, jurisdiction, and legal entity.

Requirements

• Typically 9+ years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Previous supervisory or management experience.
• Expert knowledge of retail banking products and services.
• Expert knowledge of the competitive marketplace and trends in product offerings.
• Expert knowledge of branch operational processes and policies.
• Expert knowledge of branch technologies, processes, and performance metrics.
• Expert knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Expert verbal and written communication skills.
• Expert analytical and problem-solving skills.
• Expert influence skills.
• Expert collaboration and team skills, with a focus on cross-group collaboration.
• Ability to manage ambiguity.
• Expert data-driven decision-making skills.
• Applicable licenses and registrations may be required for roles involving regulated securities or insurance activities, including supervision of registered representatives. Depending on the role, these may include SIE, State Life & Health Insurance, and Series 6, 63, 65, or Series 7 and 66.

Nice To Haves

• Experience as a current Market President, Regional Manager, or District Manager is preferred.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional customer service and meet sales and service goals.
• Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion; set goals, establish accountability, and develop and retain talent.
• Develop, maintain, and execute market and branch business plans and sales strategies to acquire and retain customers and grow revenues, wallet share, and customer satisfaction.
• Create business development strategies, collaborate with BMO partners, conduct cold calls, and build community and referral networks.
• Advise customers on personal banking and credit card products and strategies that support their financial objectives, and refer customers to other business groups as appropriate.
• Build and maintain relationships with key market customers, prospects, centers of influence, and internal and external stakeholders.
• Resolve escalated sales, relationship-management, and complex customer issues, or escalate them to the next higher manager when needed.
• Monitor accounts, client relationships, sales, service, and performance targets; identify gaps and best practices and implement action plans.
• Advise senior leaders, identify emerging issues and trends, recommend organizational improvements, and contribute expertise to committees and task forces as needed.
• Develop strategic priorities, roadmaps, work plans, and sales, service, and people strategies; conduct analysis and provide insights and recommendations.
• Coordinate stakeholders and leverage sales, fulfillment, and referral opportunities to acquire customers and improve share of wallet.
• Lead implementation of new programs, products, and processes; coordinate national and regional initiatives; and adapt operational programs to sustain quality and success.
• Plan and control unit operating expenses in accordance with forecasts and recommend improvements across the branch network.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends, and integrate relevant information into customer conversations.
• Maintain confidentiality of customer and Bank information, identify and report suspicious patterns potentially related to money laundering, and comply with applicable legal and regulatory requirements.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior