Retail Market President

BMO • Albuquerque, NM

1d • $120,000 - $220,000

About The Position

The Retail Market President guides, directs, and coaches employees to deliver exceptional service and meet customer needs in the best interests of customers. The role provides strategic leadership for retail banking sales and service across a market, growing client relationships and business results while ensuring compliance with legal and regulatory requirements and Bank policies. It fosters BMO’s purpose, values, diversity, and inclusion; builds effective teams; develops talent; and establishes accountability for performance.

The position develops and executes market and branch business plans, sales strategies, and business development initiatives to acquire and retain clients, grow revenues and wallet share, and improve customer satisfaction. It oversees sales and service performance, operational programs, expenses, and implementation of national and regional initiatives. The Retail Market President develops stakeholder and community relationships, advises senior leaders, identifies trends and strategic issues, and leads action plans to address performance gaps.

The role also ensures high-quality customer service, resolves or escalates complex customer situations, maintains expertise in retail banking products, industry practices, branch operations, and applicable regulations, and protects confidential information. It applies BMO’s Risk Management Framework and makes sound, risk-informed decisions in accordance with business strategy, approved risk appetite, policies, and applicable laws.

Requirements

• Typically 9 or more years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Previous supervisory or management experience.
• Expert knowledge of retail banking products and services.
• Expert knowledge of the competitive marketplace and trends in product offerings.
• Expert knowledge of branch operational processes and policies.
• Expert knowledge of branch technologies, processes, and performance metrics.
• Expert knowledge of applicable regulations, audit standards, policies, procedures, and directives.
• Seasoned expert with extensive industry knowledge and technical leadership viewed as thought leadership for innovation.
• Expert verbal and written communication, analytical and problem-solving, influence, collaboration, and data-driven decision-making skills.
• Ability to manage ambiguity.
• Applicable licenses and registrations may be required depending on the role’s regulated securities or insurance activities and jurisdiction. This may include SIE, State Life & Health Insurance, and Series 6, 63, 65, or Series 7 and 66.

Nice To Haves

• Current Market President, Regional Manager, or District Manager experience preferred.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional service and meet customer needs.
• Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion.
• Set goals and expected outcomes, ensure accountability, and build collaborative teams.
• Attract, retain, develop, coach, and recognize talent, and manage poor performance.
• Develop, maintain, and execute market and branch business plans and sales strategies to achieve sales, growth, retention, and customer acquisition objectives.
• Create business development strategies, collaborate with BMO partners, and maximize branch revenues, sales, customer satisfaction, and wallet share while minimizing operating losses.
• Understand customer banking and credit card needs and provide strategic advice, products, and referrals in the customer’s best interests.
• Build client rapport and trust, maintain relationships with key customers and prospects, and address escalated sales or relationship issues.
• Review and monitor account and client relationship performance; conduct cold calls and develop community networks and referral sources.
• Support Bank community involvement and participate in community activities.
• Monitor sales and service performance against plans, identify gaps and best practices, and implement action plans to resolve issues and improve results.
• Advise senior leaders, identify emerging issues and trends, recommend improvements, and provide strategic analysis and recommendations.
• Establish priorities and roadmaps for sales, service, and people strategies, and implement, review, and revise work plans.
• Serve as a prime contact for internal and external stakeholders, including regulators where applicable, and coordinate stakeholder alignment.
• Work across BMO to leverage sales, fulfillment, and referral opportunities and improve customer relationships.
• Communicate goals, plans, and assignments, and collaborate on communications strategies and consistent messaging.
• Lead implementation of new programs, products, and processes; execute and adapt operational programs and coordinate national and regional initiatives.
• Plan and control unit operating expenses in accordance with forecasts.
• Deliver exceptional customer service, resolve complex customer situations, or escalate them as needed.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends.
• Maintain confidentiality of customer and Bank information and identify and report suspicious activity potentially related to money laundering.
• Comply with applicable legal and regulatory requirements, policies, procedures, and the Bank’s Risk Management Framework.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, perks, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior