Retail Market President

BMO • Mequon, WI

1d • $120,000 - $220,000

About The Position

The Retail Market President guides, directs, and coaches employees to deliver exceptional service and achieve customer experience, sales, and profitability goals while complying with legal and regulatory requirements and Bank policies. The role builds an inclusive, high-performing team, develops talent, and promotes alignment with BMO’s purpose, values, and strategy.

This position develops and executes market and branch business plans, sales strategies, and business-development initiatives to grow revenue, acquire and retain customers, and improve customer satisfaction. It builds relationships with customers, prospects, community networks, and internal partners; provides strategic advice on banking needs; and resolves escalated relationship issues. The role monitors sales, service, and operational performance, identifies gaps and opportunities, and leads action plans and the implementation of programs, products, processes, and regional or national initiatives.

The Retail Market President serves as a senior specialist and trusted advisor, provides analysis and recommendations for strategic decisions, and works across teams and stakeholders to achieve business objectives. The role also manages operating expenses, supports risk management, protects customer and Bank information, identifies suspicious activity, and ensures compliance with applicable laws, regulations, policies, and standards.

The position typically requires 9+ years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Previous supervisory or management experience and expert knowledge of retail banking, branch operations, technologies, performance metrics, regulations, and the competitive marketplace are expected. Certain regulated securities or insurance activities may require applicable licenses and registrations.

Requirements

• Typically 9+ years of relevant experience and a post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Previous supervisory or management experience.
• Expert knowledge of retail banking products and services.
• Expert knowledge of the competitive marketplace and trends in product offerings.
• Expert knowledge of branch operational processes and policies.
• Expert knowledge of branch technologies, processes, and performance metrics.
• Expert knowledge of applicable regulations, audit standards, policies, procedures, and directives.
• Expert verbal and written communication skills.
• Expert analytical and problem-solving skills.
• Expert influence skills.
• Expert collaboration and team skills, with a focus on cross-group collaboration.
• Ability to manage ambiguity and make data-driven decisions.
• Applicable licenses and registrations may be required for roles involving regulated securities or insurance activities, including supervision of registered representatives. Requirements may include SIE, State Life & Health Insurance, and Series 6, 63, 65, or Series 7 and 66.
• Current Market President, Regional Manager, or District Manager experience preferred.

Nice To Haves

• Current Market President, Regional Manager, or District Manager experience.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional customer service and achieve sales, customer experience, and profitability goals.
• Foster an inclusive culture aligned with BMO’s purpose, values, and strategy; set goals, clarify outcomes, and ensure accountability.
• Attract, retain, develop, recognize, and coach employees; address performance issues and build collaborative teams.
• Develop, maintain, and execute market sales strategies and branch business plans to grow the business, acquire and retain customers, and increase wallet share.
• Create business-development strategies with BMO partners to grow branch revenues and sales, improve customer satisfaction, and minimize operating losses.
• Understand customers’ personal banking and credit card needs, provide strategic advice, and integrate relevant marketing programs into customer conversations.
• Build trust and credibility with clients; maintain high-touch relationships with key customers, prospects, and centers of influence.
• Resolve escalated sales, relationship-management, and customer-service issues, escalating unresolved situations when appropriate.
• Monitor existing accounts, customer relationships, sales targets, service performance, and operating results; identify gaps and implement action plans.
• Conduct cold calls and build community networks and referral sources to develop new customer relationships and increase the Bank’s visibility.
• Support and participate in community involvement and activities.
• Advise senior leaders, analyze strategic issues, identify emerging trends, and recommend measures to improve organizational effectiveness.
• Lead development of long-range business, sales, service, and people strategies; recommend priorities and resources and implement work plans.
• Serve as a prime contact for internal and external stakeholders, potentially including regulators, and coordinate stakeholders to leverage sales, fulfillment, and referral opportunities.
• Lead implementation of branch programs, products, processes, and national or regional sales and service initiatives; assess and adapt operational programs to ensure effective execution.
• Plan and control unit operating expenses in accordance with forecasts.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends.
• Maintain confidentiality of customer and Bank information; identify and report suspicious patterns potentially related to money laundering.
• Comply with applicable legal and regulatory requirements, audit standards, Bank policies, and risk-management requirements; make sound, risk-informed decisions.
• Communicate goals, plans, assignments, and complex concepts clearly; collaborate across teams and influence stakeholders to achieve business objectives.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior