Retail Market President
About The Position
The Retail Market President leads retail banking sales and service across a market, guiding and coaching employees to deliver exceptional customer service and meet sales, profitability, and customer-experience goals. The role develops market and branch business plans, grows and retains client relationships, acquires new customers, and collaborates with BMO partners to increase revenue and share of wallet. It also leads teams and operational programs, manages performance and expenses, supports talent development, and ensures compliance with legal, regulatory, and bank policies. The position serves as a senior specialist and trusted advisor to leaders, analyzes market and performance information, recommends strategic and operational improvements, and builds relationships with customers, community contacts, and internal and external stakeholders. It applies the Bank’s Risk Management Framework and makes risk-informed decisions that protect the Bank’s assets and align with business strategy and applicable requirements.
Requirements
- Typically 9 or more years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
- Previous supervisory or management experience.
- Expert knowledge of retail banking products and services.
- Expert knowledge of the competitive marketplace and trends in product offerings.
- Expert knowledge of branch operational processes and policies.
- Expert knowledge of branch technologies, processes, and performance metrics.
- Expert knowledge of applicable regulations, audit standards, policies, procedures, and directives.
- Expert verbal and written communication skills.
- Expert analytical and problem-solving skills.
- Expert influence skills.
- Expert collaboration and teamwork skills, with a focus on cross-group collaboration.
- Ability to manage ambiguity and use data-driven decision-making.
- Seasoned expertise and extensive industry knowledge; technical leadership and thought leadership for innovation.
- Applicable licenses and registrations are required for roles involving regulated securities or insurance activities, including supervision of registered representatives. Depending on the role, these may include SIE, State Life & Health Insurance, and Series 6, 63, 65, 7, or 66.
Nice To Haves
- Current Market President, Regional Manager, or District Manager experience preferred.
Responsibilities
- Guide, direct, and coach employees to provide exceptional service and meet sales and customer-service goals.
- Understand customer needs and advise on banking products and strategies that support their financial objectives; identify referrals to other business groups.
- Develop, maintain, and execute market sales strategies and branch business plans to grow revenue, acquire and retain customers, and increase wallet share.
- Create business-development strategies, including collaboration with BMO partners, to grow the business, improve customer satisfaction, and minimize operating losses.
- Build trusted relationships with clients, prospects, key market customers, community contacts, and centers of influence; conduct cold calls and develop referral networks.
- Address escalated sales, relationship, and customer-service issues, resolving complex situations or escalating them as appropriate.
- Monitor account and client relationships, sales and service performance, and performance targets; identify gaps and implement action plans.
- Lead the development of sales, service, and people strategies; attract and retain talent, coach employees, support career development, and manage performance.
- Advise senior leaders, assess business and organizational challenges, identify emerging trends, and recommend priorities, resources, and strategic improvements.
- Lead the implementation of programs, products, processes, and regional or national sales and service initiatives; assess execution and adapt operational programs as needed.
- Plan and control unit operating expenses in accordance with forecasts.
- Build effective relationships with internal and external stakeholders and coordinate sales, fulfillment, and referral opportunities across BMO.
- Maintain current knowledge of personal banking and credit card industries, practices, and trends and apply it in customer conversations.
- Maintain confidentiality of customer and Bank information and identify and report suspicious activity potentially related to money laundering.
- Comply with applicable legal and regulatory requirements, Bank policies, and the Risk Management Framework; make sound, risk-informed decisions.
- Communicate goals, plans, and assignments, and collaborate across teams to achieve business objectives.
Benefits
- Health insurance
- Tuition reimbursement
- Accident insurance
- Life insurance
- Retirement savings plans
- The total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
