Retail Market Manager

American Bank Montana•Bozeman, MT

2d•Onsite

About The Position

The Retail Market Manager is responsible for the overall leadership, performance, customer service, and efficient daily operations of all Bozeman retail branches. This role ensures efficient and compliant branch operations while fostering a collaborative, customer-focused work environment. The Retail Market Manager leads, coaches, and develops staff; builds and maintains strong customer and community relationships; and drives business development efforts. This position also contributes to lending activity and branch financial performance through a strong understanding of customer needs, credit practices, and the local market. This is a leadership role which serves as a key driver of the market’s success, promoting a positive and productive environment that supports both staff and customer satisfaction.

Requirements

High school diploma or GED equivalent
Minimum 7 years of retail banking experience
Minimum of 3 years of supervisory or management experience
Notary Public or ability to obtain within 6 months of employment

Nice To Haves

Bachelor’s degree in business, finance, or related field
Prior lending/underwriting experience
Experience with Jack Henry systems (Xperience, Synergy 4|Sight, Vertex Teller, NetTeller, Onboard Deposits, iPay, ProfitStars)
Accredited ACH Professional (AAP) or Certified Treasury Professional (CTP) certification

Responsibilities

Consistently provides and maintains outstanding customer experiences by exceeding expectations and resolving issues efficiently, ensuring high levels of satisfaction and loyalty.
Demonstrate skills, behaviors, and attitudes consistent with the vision, values, and beliefs of American Bank, presenting a professional image that others wish to emulate.
Serves as a representative of the Bank in the community through regular engagement, attendance, and service at events and on projects, enhancing the Bank’s presence in the market.
Leads and manages branch staff by setting performance expectations, providing coaching and performance feedback, and supporting employee development.
Ensures each team member builds proficiency in their role and responsibilities.
Manages the selection, placement, development, promotion, and termination of branch employees; collaborating closely with the Branch Administrator and Human Resources.
Oversees daily branch operations to ensure efficiency, accuracy, and compliance with bank policies and procedures.
Maintains comprehensive knowledge of, promotes, and sells bank products and services, including digital banking, cash management, IntraFi deposits, merchant services and credit card offerings based on customer needs and within ethical guidelines.
Present and prepared to step in as a Universal Banker or Teller when needed, providing direct support to retail staff and ensuring seamless operations.
Assists and trains business customers with setting up and using our cash management tools.
Participates in and develops initiatives that deepen relationships with existing customers while promoting exceptional customer service and fostering long-term engagement.
Develops new business through outbound calling efforts, relationship buildings, and community involvement.
Manages branch performance against established goals, including business development and financial targets.
May develop and manage consumer loan relationships (excluding construction lending), including evaluating creditworthiness, structuring terms, and monitoring performance.
Approves loans with assigned authority and supports presentations for larger or more complex credits.
Maintains and monitors the quality of the loan portfolio to minimize risk.
Tracks and reports sales activity and lending pipeline progress.
Ensures the branch is operationally ready each business day, including staffing, systems, and facility readiness.
Oversees branch facility maintenance and ensures a safe environment for employees and customers.
Enforces security procedures and promotes risk awareness as branch physical security officer.
Stays up to date on regulatory changes and upholds day-to-day oversight and responsibility for ensuring compliance with regulatory laws as they relate to functions within their departments.
Satisfactorily complete all required compliance bank training.
Collaborates cross-functionally with departments such as, Operations, Risk, Compliance, Credit, Human Resources, and Finance to ensure alignment on branch objectives and organizational priorities.
Demonstrates personal initiative and sets a positive example for others to emulate.
Other duties as assigned by management.