Retail Manager

Tailwind Deli News & Gifts•Huntsville, AL

10d

About The Position

Tailwind Hospitality is seeking a Retail Manager to take full ownership of retail operations at a location. The manager leads retail employees, maintains stock, fulfills orders, builds vendor relationships, and controls cost of goods sold while providing an excellent guest experience and an inviting environment for travelers. This is a hands-on leadership role responsible for setting service standards, ensuring adherence to store policies and procedures, and managing day-to-day operational and financial performance. Tailwind encourages Veterans and military family members to apply.

Requirements

Proven experience managing, scheduling, and developing a retail team.
Experience ordering and working with multiple vendors, including vendor relationship management.
Demonstrated ability to control costs and manage cost of goods sold in a retail environment.
Proven cash-handling and customer-service experience.
Strong communication and organizational skills for interacting with customers, vendors, and staff.
Basic math skills for handling transactions and providing change accurately.
Ability to work in a fast-paced environment while maintaining attention to detail.
Proficiency with POS and inventory management systems.
Must pass a background check to receive an airport badge.
Must be able to lift 25–30 pounds.
Reliable transportation.
Two to three years of retail management or supervisory experience.

Responsibilities

Manage and oversee a team of retail employees, including scheduling, coaching, performance management, and assigning daily duties.
Train and develop retail associates and cashiers to meet performance goals and deliver exceptional guest service.
Foster a positive, collaborative work environment and lead by example.
Ensure the team follows company policies and procedures.
Maintain stock levels, anticipate demand, and prevent stockouts or overstock.
Complete and fulfill all orders required for the location.
Conduct monthly retail inventory, ensuring accuracy and identifying and resolving discrepancies.
Organize initial deliveries; unpack, put away, organize, scan, price, and barcode new merchandise with Gift Shop staff; promptly report missing delivery items to the General Manager.
Compile and report monthly inventory and cost data to support financial reporting.
Provide exceptional customer service.
Process customer transactions accurately and efficiently using a cash register.
Process returns and exchanges according to company policies.
Stay informed about current sales and promotions and ensure pricing is accurate.
Maintain a clean, organized, and well-merchandised store.
Handle customer complaints or concerns professionally.
Perform other duties as assigned.