Retail Manager

RWB Thrift•Fontana, CA

About The Position

The Retail Manager at RWB Thrift oversees all sales-floor activities and day-to-day retail operations, focusing on customer experience, sales, profitability, and productivity. The role works closely with the store leadership team to maintain company standards throughout customer areas, ensure friendly and efficient service, and keep the sales floor organized, stocked, and appealing. The manager participates directly in floor work to observe, assess, and coach performance and establish daily expectations. The Retail Manager trains and develops Retail Supervisors, ensuring they have the skills and resources to supervise retail activities, maintain store standards, and achieve sales targets. The role also manages staffing and scheduling, recruitment and onboarding, employee support and relations, safety and regulatory compliance, interdepartmental coordination, administrative tasks, and retail performance reporting. The position involves regular interaction with customers, donors, and coworkers in a busy, noisy, brightly lit retail and production environment. Employees may be asked to work in different tasks or departments as operational needs require. Fundamental English comprehension and communication may be necessary for some interactions; proficiency in both English and Spanish is preferred. The employer states that employment eligibility is verified through E-Verify and that it is an equal opportunity employer that provides reasonable accommodations to qualified individuals with disabilities.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within given instructions, prescribed routines, and accepted practices.
Ability to safely and effectively perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds and frequently exert up to 25 pounds of force.
Ability to stand for extended periods and perform regular repetitive motions and manual tasks involving hand and finger dexterity.
Ability to maintain balance on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
Visual clarity at 20 inches or less and at 20 feet or more.
Must wear closed-toe shoes for safety.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment and adapt to changes in tasks or departments.
A fundamental understanding of written and spoken English and the ability to communicate in English may be necessary for some workplace interactions.
High school diploma or GED preferred.
Previous thrift, retail, warehouse, or customer-facing experience is preferred but not required.

Nice To Haves

Proficiency in both English and Spanish.
High school diploma or GED.
Previous thrift, retail, warehouse, or customer-facing experience.

Responsibilities

Oversee day-to-day retail operations and maintain an organized, fully stocked, visually appealing sales floor.
Manage the retail floor schedule to provide adequate coverage, meet business needs, optimize labor utilization, and minimize overtime.
Ensure products are efficiently processed from the backroom and displayed on the sales floor.
Drive sales and profitability by optimizing retail processes and improving the customer shopping experience.
Monitor and analyze sales data, identify trends and improvement opportunities, and adjust strategies to meet business goals.
Train, develop, and mentor Retail Supervisors and provide ongoing coaching, feedback, and development opportunities to the retail team.
Conduct regular performance evaluations and manage performance fairly and equitably.
Ensure Retail Supervisors have the skills and resources to supervise retail activities, maintain store standards, and achieve sales targets.
Manage staffing levels and adjust the workforce to meet fluctuations in retail demand.
Assist with employee scheduling and timekeeping monitoring.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding and support new hires as they transition into their roles.
Maintain an open-door policy for employee concerns and partner with the General Manager and Human Resources to resolve and document concerns and incidents confidentially.
Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
Ensure adherence to company policies, procedures, and regulatory guidelines.
Maintain a clean, organized, and safe retail area; follow safety protocols to prevent accidents and maintain equipment.
Ensure compliance with state and federal regulations, including wage and hour requirements, human rights, and equal employment opportunities.
Work with the General Manager and Production Manager to align retail goals with store objectives and communicate with other departments to support operations and business targets.
Monitor turnover, identify trends, and use insights to inform recruitment strategies.
Support the General Manager with supply orders, bill and requisition submissions, and ad hoc data entry as time allows.
Monitor and report retail metrics and implement strategies to improve productivity, efficiency, and business results.