Retail Manager

Hospital Housekeeping Systems • Montgomery, AL

5d

About The Position

HHS is seeking a friendly, compassionate leader to manage the day-to-day operations of a retail cafe serving hospital staff and patients’ families. The role focuses on creating a profitable cafe and leading a goal-oriented retail food service department that provides a productive, effective, and rewarding team environment.

The Retail Manager oversees customer service, revenue growth, team leadership, customer satisfaction, staffing, and department sales and costs. The position also involves recruiting, training, developing, scheduling, and assigning retail team members, as well as conducting inspections and coaching employees.

Requirements

• At least an associate degree.
• At least 5 years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining.
• At least 3 years of management experience.
• Experience with cash handling policies and procedures.
• Familiarity with various point-of-sale/register systems.
• Knowledge of hospital food service operations.
• Computer skills, including word processing, spreadsheets, email, and ordering platforms.
• Willingness to relocate for promotion opportunities.
• Interpersonal skills and ability to interact with individuals at all levels of the organization.
• Effective written, spoken, and non-verbal communication and presentation skills.
• Service-oriented approach focused on exceeding expectations.
• Positive and professional demeanor.
• Self-motivation and ability to prioritize projects and needs effectively.
• Willingness to collaborate and support others to achieve outcomes.
• Integrity, respect, and discretion in business dealings.
• Attention to detail and ability to manage tasks in a fast-paced environment.

Nice To Haves

• Bachelor’s degree.
• Proficiency in languages other than English, especially Spanish.
• Certified Dietary Manager (CDM) credential, or willingness to obtain certification within 18 months.

Responsibilities

• Manage the cafe retail area to provide excellent customer service and support revenue growth.
• Provide leadership that fosters team morale, passion, quality, and respect.
• Develop and monitor processes for evaluating customer satisfaction.
• Maintain or improve customer satisfaction through communication, integrity, and performance.
• Lead retail team member recruiting, training, development, scheduling, and assignments.
• Perform daily inspections and assessments, and coach and counsel team members.
• Manage and monitor department sales and costs.

Benefits

• Paid time off, including vacation and sick leave.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Employee Assistance Program (EAP).
• Career development and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree