Retail Manager - Hunting Camping

Bass Pro Shops • Glendale, AZ

4d

About The Position

The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a world-class customer service commitment and aims to provide a pleasant, productive shopping experience for customers. The manager is also responsible for meeting or exceeding company financial plans, executing sales plans, opening and closing the store, and serving as Manager on Duty.

The Retail Manager maintains corporate planograms and leads department associates, including interviewing and selecting staff, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, preparing weekly schedules, coaching, and motivating associates. The manager resolves customer and associate issues and carries out supervisory responsibilities in accordance with company policies and applicable laws. This includes directing work, evaluating performance, rewarding or disciplining associates, and addressing complaints. The role also assists customers with buying decisions by identifying needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The position requires regular computer work, walking, and standing. It may also involve occasional sitting, lifting up to 50 pounds, climbing ladders or stairs, operating machinery, power tools, motor vehicles or heavy equipment, and working in temperature extremes, outdoor conditions, noisy environments, or hazardous conditions. Travel requirements are listed as N/A.

Requirements

• Minimum of 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information.
• Ability to read and analyze reports and write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Demonstrated use of a team-based management approach.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Meet or exceed company financial plans and execute company sales plans.
• Open and close the store and perform Manager on Duty responsibilities.
• Maintain planograms established by the Corporate Office.
• Staff departments with service-oriented associates; participate in interviewing and selection, coordinate training, prepare or approve performance appraisals, recommend merit or promotional increases, prepare weekly work schedules, coach, and motivate associates.
• Resolve customer and associate issues.
• Carry out supervisory responsibilities in accordance with company policies and applicable laws, including hiring and training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and resolving complaints.
• Assist customers with buying decisions by identifying and evaluating needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
• Analyze problems and conduct needs assessments, using judgment to adapt guidelines and make recommendations affecting policies, procedures, and practices.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed