Retail Manager - Hunting

Bass Pro Shops•Bolingbrook, IL

About The Position

The Retail Manager supervises the Hunting and Firearms departments within the store, overseeing compliance with applicable laws and company policies, merchandise presentation, inventory control, pricing, sales enhancements, Outfitter development and training, and customer service. The role leads firearm compliance and safe-handling standards, supports a world-class customer experience, and works to meet financial and sales plans set by the Company. The manager also opens and closes the store, serves as Manager on Duty, maintains corporate planograms, and handles customer and Outfitter issues. The position includes staffing and supervising associates: participating in interviews and selection, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, scheduling, coaching, and motivating the team. Supervisory duties include assigning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints and problems. The manager assists customers with purchasing decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pickup. Other duties may be assigned. The work involves frequent standing and walking, communication, repetitive hand and wrist motions, and assessing work accuracy and quality. It also includes lifting and moving items up to 20 pounds constantly and up to 100 pounds or more occasionally with team assistance as needed. Occasional duties or conditions may involve ladders, machinery, power tools, motor vehicles or heavy equipment, temperature extremes, outdoor elements, noise, and hazardous conditions.

Requirements

Minimum of 3–5 years of retail management experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.

Responsibilities

Lead firearm compliance and sales standards, ensuring compliance with ATF, state and local laws, and company requirements, including required firearm forms.
Lead firearm safe-handling, safety, operations, and customer-experience standards.
Support a high standard of customer service and a pleasant, productive shopping experience.
Meet or exceed financial plans and execute company sales plans.
Open and close the store and fulfill Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Staff the departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; coach and motivate associates.
Resolve customer and Outfitter issues.
Carry out supervisory responsibilities, including hiring and training, planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, and resolving complaints and problems.
Assist customers with buying decisions by identifying and evaluating needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pickup.
Perform other duties as assigned.