Retail Manager - Hunting

Bass Pro Shops • Richfield, WI

4d

About The Position

The Retail Manager supervises the Hunting and Firearms departments within the store. The role oversees compliance with applicable laws and company policies, merchandise presentation, inventory control, pricing, sales enhancement, Outfitter selection, development and training, and customer service. The manager leads firearm compliance and safe-handling standards, supports a high-quality customer experience, and works to meet financial and sales plans set by the Company. The position also has Manager on Duty responsibilities, including opening and closing the store.

The manager maintains corporate planograms and leads department staffing and performance activities, including interviewing and selection, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, preparing weekly schedules, coaching associates, and resolving customer and Outfitter issues. The role carries out supervisory responsibilities under company policies and applicable laws, including planning and directing work, evaluating performance, recognizing or disciplining associates, and addressing complaints and problems. The manager assists customers with buying decisions, makes product recommendations based on their needs, and promotes programs such as CLUB Membership, VOC, and In-Store Pickup. Other duties may be assigned.

The position requires frequent standing and walking, communication, and repetitive hand, wrist, or finger motions. It includes lifting and moving objects up to 20 pounds constantly and occasionally lifting or moving objects of 100 pounds or more with team assistance as needed. Occasional duties may involve ladders, machinery, power tools, motor vehicles or heavy equipment, temperature extremes, outdoor weather, noise, and hazardous conditions. The manager exercises independent judgment within company policies and procedures and may recommend changes affecting policies, procedures, and practices.

Requirements

• Minimum of 3–5 years of retail management experience.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information.
• Ability to read and analyze reports.
• Ability to write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills.
• Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Demonstrated use of a team-based management approach.

Responsibilities

• Lead firearm compliance standards and ensure adherence to ATF, state and local laws, company policies, and required firearm forms, including 4473, 3310, and applicable state and internal forms.
• Lead firearm safe-handling, safety, operations, and customer-experience standards in the firearms department.
• Support world-class customer service and a pleasant, productive shopping experience.
• Meet or exceed company financial plans and execute company sales plans.
• Open and close the store and perform Manager on Duty responsibilities.
• Maintain planograms established by the Corporate Office.
• Staff the departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; coach and motivate associates.
• Resolve customer and Outfitter issues.
• Carry out supervisory responsibilities, including planning, assigning, and directing work; evaluating performance; rewarding and disciplining associates; and addressing complaints and problems.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pickup.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed