Retail Manager

R.P. Lumber Company Inc.•Oconomowoc, WI

3d•$20 - $25•Onsite

About The Position

R.P. Lumber is hiring an on-site Retail Manager for its lumberyard in Oconomowoc, Wisconsin. This hands-on leadership role oversees the showroom, coaches store associates, maintains accurate inventory, and delivers service to contractor and homeowner customers. The Retail Manager reports to the General Manager, develops experience across showroom, yard, and back-office operations, and leads the store when the General Manager is away. The role covers customer service and sales, showroom operations and merchandising, inventory and store performance, safety, and team leadership. The manager supports sales and profit goals, scheduling and payroll control, customer and contractor relationships, product presentation, accurate inventory processes, and a safe working environment. This is a full-time, on-site position with a flexible retail schedule generally requiring 50 or more hours per week. Evening, weekend, and holiday work may be required based on store needs. The posted pay range is $20.00–$25.00 per hour. Offers are contingent on applicable pre-employment drug testing, a background check, and driving-record review.

Requirements

3–5 years of supervisory or retail management experience in hardware, lumber, building materials, home improvement, contractor sales, or a related field, or an equivalent mix of education and experience.
Strong leadership, communication, organization, and problem-solving skills, with the ability to work with limited supervision.
Working knowledge of retail operations, merchandising, inventory control, customer service, and loss prevention.
Comfort using a point-of-sale (POS) system and other retail or business software.
Sufficient math and business skills to read sales, margin, inventory, and labor numbers and use them to make store decisions.
Ability to work a flexible retail schedule, generally 50 or more hours per week, including evenings, weekends, and holidays based on store needs.
Valid driver’s license and acceptable driving record.
Ability to perform essential physical functions, with or without reasonable accommodation, including bending, reaching, climbing or balancing, stooping, kneeling, crouching, and frequently lifting or moving 50 to 100 pounds.

Nice To Haves

Associate degree or higher in business, retail management, construction, or a related field.
Experience in a lumberyard, hardware store, home-improvement retailer, or contractor-focused building-materials supplier.
Experience coaching associates, running planograms, managing inventory accuracy, or supporting labor and payroll decisions.
Familiarity with forklift operation, delivery coordination, yard operations, and safe storage of building materials.
Estimating software experience.

Responsibilities

Lead by example at the sales counter, on the showroom floor, and at the register.
Train and motivate store associates to provide knowledgeable, exceptional customer service.
Resolve customer concerns quickly and fairly.
Support contractor and retail relationships through follow-up and new-business prospecting.
Help load and stage deliveries so orders leave on time, complete, and in good condition.
Oversee showroom receiving, stocking, pricing, and product presentation.
Execute planograms, end caps, seasonal displays, key assortments, promotions, and price changes.
Keep the sales floor clean, organized, and easy for customers to shop.
Build product knowledge across hardware, lumber, and home-improvement categories to coach the team and assist customers.
Record sales, returns, transfers, and adjustments accurately and on time.
Maintain stock levels that meet customer demand without over-investing in inventory.
Partner with warehouse and yard teams on accurate receiving and proper storage.
Reduce shrinkage, damage, and theft through clean processes and secure handling of high-theft items.
Assist the General Manager with sales and profit goals, labor scheduling, payroll control, reporting, and back-office tasks.
Check and respond to company and customer email in a timely manner.
Model a safety-first culture for employees and customers.
Help keep ladders, forklifts, trucks, and other equipment in safe working condition.
Provide timely coaching and corrective feedback to associates.
Contribute to store meetings on performance, promotions, safety, and operational issues.
Create an open-door environment where people can raise problems and share ideas.
Perform other duties assigned by the General Manager or other qualified corporate representatives.