Retail Manager

21d•$60,000 - $65,000

About The Position

The Retail Manager at RWB Thrift oversees retail operations and has direct responsibility for sales-floor activities. Working with the store leadership team, the manager helps create a positive work environment, maximize sales, and deliver exceptional customer service. The role focuses on day-to-day sales-floor operations, the customer experience, company standards in customer-facing areas, and fast, accurate, and friendly service. The manager works alongside the team to observe, assess, and coach performance, set daily expectations, and connect activities to productivity and business results. The Retail Manager trains and develops Retail Supervisors so they can supervise retail activities, maintain store standards, and achieve sales targets. The role also encompasses staffing and scheduling, recruiting and onboarding, employee support and relations, safety and regulatory compliance, collaboration with store leadership and other departments, administrative support, and monitoring retail performance metrics. This position involves regular interaction with customers, donors, and coworkers in a busy, noisy, brightly lit retail and production environment. Employees may be asked to switch tasks or departments and are expected to work in assigned areas as operational needs require. English may be necessary for understanding instructions and communicating with people who primarily use it; proficiency in both English and Spanish is preferred. The employer verifies employment eligibility through E-Verify and is an equal opportunity employer that provides reasonable accommodations to qualified individuals with disabilities.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds and frequently exert up to 25 pounds of force.
Ability to stand for extended periods.
Manual dexterity and fine motor skills for repetitive hand and finger motions and tasks involving seizing, holding, grasping, and turning.
Ability to maintain balance and equilibrium on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
Visual clarity at 20 inches or less and 20 feet or more.
Must wear closed-toe shoes for safety.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
Ability to interact regularly with customers, donors, and coworkers and to switch tasks or departments as operational needs require.

Nice To Haves

Proficiency in both English and Spanish is preferred.
High school diploma or GED is preferred.
Previous thrift, retail, warehouse, or customer-facing experience is preferred but not required.

Responsibilities

Oversee day-to-day retail operations and maintain a well-organized, stocked, and visually appealing sales floor.
Manage sales-floor scheduling to provide adequate coverage and align staffing with business needs.
Ensure products are efficiently processed from the backroom and displayed on the sales floor.
Drive sales and profitability by improving retail processes and the customer shopping experience.
Monitor and analyze sales data, identify trends and improvement opportunities, and adjust strategies to meet business goals.
Train, develop, and mentor Retail Supervisors and provide ongoing coaching, feedback, and development opportunities to the retail team.
Conduct regular performance evaluations and manage performance fairly and equitably.
Ensure Retail Supervisors have the skills and resources to supervise retail activities, maintain standards, and achieve sales targets.
Manage staffing levels and adjust the workforce to accommodate changes in retail demand.
Optimize labor utilization and minimize overtime expenses through scheduling; assist with employee scheduling and timekeeping monitoring.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding and support new hires as they transition into their roles.
Maintain an open-door policy for employee concerns.
Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents confidentially.
Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
Ensure adherence to company policies, procedures, and regulatory guidelines.
Maintain a clean, organized, and safe retail area; follow safety protocols to prevent accidents and maintain equipment.
Ensure compliance with state and federal regulations, including wage and hour requirements, human rights, and equal employment opportunity requirements.
Work with the General Manager and Production Manager to align retail goals with store objectives and communicate with other departments to support smooth operations and business targets.
Monitor turnover, identify trends, and use insights to inform recruitment strategies and support a stable, engaged workforce.
Support the General Manager with supply ordering, bill and requisition submissions, and ad hoc data entry as time allows.
Monitor and report retail metrics, identify areas for improvement, and implement strategies to improve productivity and efficiency and achieve business results.