Retail Manager
About The Position
The Retail Manager leads the Fan (guest) and Crew (staff) experience for the retail component of Netflix House, a permanent, year-round fan destination. The role oversees the Retail Supervisor, Leads, and Crew responsible for engaging fans, selling merchandise, staffing the main retail space and pop-up locations, and meeting sales and revenue goals. The manager oversees daily staffing plans and the hiring, training, and development of the local retail team. The Retail Manager partners with the Experiences Retail team on inventory, sales performance, and merchandise operations, and works with Netflix Corporate on operational procedures, merchandise strategy, and retail trends. The role focuses on efficient operations, strong fan service, safety, and a cohesive visual merchandising approach across Netflix Houses. The manager also acts as Manager on Duty and Safety on Duty and collaborates with the Assistant General Manager and other departments to deliver a seamless fan experience.
Requirements
- Must be at least 21 years of age.
- Must have or be able to obtain and maintain a valid LVMPD non-gaming work card and SNHD Food Handler Safety Training Card.
- At least 5 years of high-count retail store and team management experience.
- Strong knowledge of hiring practices and training and development strategies.
- Experience managing direct and indirect teams in an environment that embraces continual learning and change.
- Experience overseeing daily activities, enforcing EHS compliance, managing staff training, and optimizing workflows to support safety and guest experience.
- Excellent verbal and digital communication skills.
- Excellent leadership skills.
- Strong desire to think outside the box and innovate.
- Availability to work days, nights, weekends, and holidays in a 365-day attraction.
Nice To Haves
- Strong knowledge of retail trends in the Location Based Entertainment (LBE) industry.
Responsibilities
- Manage daily on-site operations and the team for the retail store and pop-up locations, focusing on sales optimization and fan service within revenue targets and budget constraints.
- Partner with the Experiences Retail team on on-site inventory allocation and replenishment, sales tracking, and overall sales performance.
- Develop training, onboarding, and crew deployment strategies for the retail team.
- Oversee Back-of-House operations, stockroom organization, and inventory management, applying learnings across locations to support operational scalability.
- Optimize ongoing operations to maximize efficiency and deliver best-in-class fan service.
- Work with the Netflix Corporate team on operational SOPs, merchandise strategy, and retail trends.
- Implement the Netflix Experiences Retail visual merchandising strategy to maintain a cohesive look across Netflix Houses.
- Serve as Manager on Duty and Safety on Duty for the operation.
- Align with the Assistant General Manager and other departments to provide a seamless fan experience.
- Promote continuous innovation among internal teams and external partners.
Benefits
- The role's compensation may be allocated between salary and stock options, with the allocation chosen annually.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
