Retail Manager - Keiser Pembroke Pine Bookstore

Follett•Pembroke Pines, FL

19d•$44,000 - $50,000

About The Position

The Store Manager I leads and oversees all facets of bookstore operations. This includes managing and developing staff, preparing and executing store operating plans, building strong campus relationships, guiding course materials activities, maintaining high customer service standards, and delivering General Merchandise objectives. The manager is expected to have expert-level knowledge of Follett systems and strategies and to complete other store activities as needed. The role executes company programs and initiatives, ensures compliance with company policies and procedures, resolves complaints and escalated issues, and partners with support teams. The position may oversee one or more additional locations, participate in store projects such as renovations or openings and closings, and may serve as a regional trainer. Travel is minimal, at less than 10%.

Requirements

0–3 years of relevant experience.
Bachelor’s degree or equivalent.
Retail management or strong customer service experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills and demonstrated ability to influence a team and conduct customer outreach.
General computer skills.

Nice To Haves

Academic retail experience is a plus.

Responsibilities

Recruit, train, coach, develop, and manage full-time, part-time, and temporary team members; identify talent for the talent pipeline and maintain effective performance management and accountability.
Develop engaged cross-functional teams, provide staff training, and guide other staff managers in directing and coaching their teams, if applicable.
Make staffing selection and deployment decisions to meet sales and labor budgets.
Prepare and implement operating plans for store departments, including standard operations, busy periods, and special events such as athletics and graduation; communicate plans and lead their execution.
Analyze store financials and identify opportunities to improve future sales and expenses; plan promotions and account for capacity and velocity requirements based on past history.
Build and maintain responsive relationships with campus administration, athletics departments, faculty, and staff; identify campus partnership and remote-selling opportunities and help resolve complex issues.
Oversee or execute course materials activities, including guiding the Course Materials Manager if applicable; review enrollment, history, inventory, and adoptions to determine purchase and buyback quantities.
Work with faculty and others to obtain information about adopted titles well in advance of the upcoming semester.
Promote a customer-centric experience, deliver high levels of customer service, and manage visual presentations to create an engaging shopping environment.
Execute General Merchandise objectives, including allocating floor space according to sales by department or sub-department and adapting plans to store needs.
Participate in store-specific projects, including renovations and reorganizations, and assist with store openings or closings; may serve as a regional trainer.
Ensure back-office functions—including invoice preparation, chargebacks, and stock shipment coordination—follow company directives and policies.
Execute company programs and initiatives, maintain policy compliance, resolve complaints and escalated issues, and partner with support teams.
Perform other duties as assigned.