Retail Manager

RWB Thrift•Pittsburgh, PA

19d•$60,000 - $65,000

About The Position

The Retail Manager at RWB Thrift oversees retail operations and is directly responsible for activities on the sales floor. Working with store leadership, the manager supports a positive work environment, maximizes sales opportunities, and ensures excellent customer service. The role focuses on the customer experience and sales-floor productivity, including maintaining company standards in customer areas, understanding customer needs, and ensuring fast, accurate, and friendly service. The manager works alongside employees to observe, assess, and coach performance and to establish daily expectations. The role also oversees the training and development of Retail Supervisors so they can effectively supervise retail activities, maintain store standards, and achieve sales targets. The position includes responsibility for day-to-day sales-floor operations, scheduling and staffing, sales and labor performance, recruitment and onboarding, employee support and relations, safety and regulatory compliance, collaboration with store leadership and other departments, and administrative assistance. The posted pay range is $60,000 to $65,000. Employment eligibility is verified through E-Verify. The work takes place in a consistently busy, fast-paced retail setting with noise from the sales floor and production area, bright lighting, and regular interaction with customers, donors, and coworkers. Employees may be asked to switch tasks or departments and are expected to work in assigned areas. The role requires extended standing, occasional lifting and carrying up to 25 pounds, frequent exertion of up to 25 pounds of force, repetitive hand and arm movements, and closed-toe shoes.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.
Ability to understand written and spoken English to comprehend instructions and, when needed, communicate verbally and in writing in English.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds, frequently exert up to 25 pounds of force, and constantly apply negligible force when handling objects.
Ability to stand for extended periods and perform regular repetitive motions and manual tasks involving hands, fingers, and arms.
Ability to maintain balance on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
Visual clarity at 20 inches or less and 20 feet or more.
Must wear closed-toe shoes for safety.

Nice To Haves

Proficiency in both English and Spanish is preferred.
A high school diploma or GED is preferred.
Previous thrift, retail, warehouse, or customer-facing experience is preferred but not required.

Responsibilities

Oversee daily retail operations and maintain an organized, fully stocked, visually appealing sales floor.
Manage the retail floor schedule to provide adequate coverage and meet business needs.
Ensure products from the backroom are processed and displayed efficiently on the sales floor.
Improve sales and profitability by optimizing retail processes and the customer shopping experience.
Monitor and analyze sales data, identify trends and opportunities, and adjust strategies to meet business goals.
Train, develop, and mentor Retail Supervisors and provide ongoing coaching, feedback, and development opportunities to the retail team.
Conduct regular performance evaluations and manage performance processes fairly and equitably.
Ensure Retail Supervisors have the skills and resources to supervise retail activities, maintain store standards, and achieve sales targets.
Adjust staffing levels to changing retail demands and manage schedules to optimize labor utilization and minimize overtime expenses.
Assist with employee scheduling and timekeeping monitoring.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding and support new hires as they transition into their roles.
Maintain an open-door policy and partner with the General Manager and Human Resources to resolve and document employee concerns and incidents confidentially.
Support employees by sharing resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.
Ensure compliance with company policies, procedures, and regulatory guidelines, including wage and hour, human rights, and equal employment opportunity requirements.
Maintain a clean, organized, and safe retail area, follow safety protocols, prevent accidents, and maintain equipment.
Work with the General Manager and Production Manager to align retail goals with overall store objectives and communicate with other departments to support operations and business targets.
Monitor turnover, identify trends, and use insights to inform recruitment strategies.
Assist the General Manager with supply ordering, bill and requisition submissions, and ad hoc data entry as time allows.
Monitor and report retail metrics and implement strategies to improve productivity, efficiency, and business results.