Retail Manager

Montage International•Big Sky, MT

23d

About The Position

The Retail Manager is responsible for managing and operating the retail outlets and their day-to-day functions in alignment with the department’s long-term goals and objectives. The role provides excellent customer service and contributes to department requirements and standards. The manager ensures retail operations meet hotel standards for a memorable guest experience, with a focus on a well-trained staff and consistently delivering the basics.

Requirements

High school or equivalent education required.
Two to three years of experience in retail management.
Strong emphasis on customer service.
Exceptional guest recovery skills.
Must possess a positive attitude.
Must be willing to participate in a learning environment.
Must integrate company values throughout all interactions.
Must be dependable and available to work at the resort on weekends, nights, and/or holidays based on business demands.

Nice To Haves

Bachelor’s degree preferred.
One to two years’ experience in a luxury hotel preferred.

Responsibilities

Schedule and assign associates, and follow up on work results to meet store operational requirements.
Manage inventory controls and reorders while working within budget guidelines.
Recruit, select, orient, and train store employees.
Coach and counsel associates to maintain store results.
Prepare the annual budget, schedule expenditures, analyze variances, and initiate corrective actions to achieve financial objectives.
Build rapport with customers and others to identify current and future customer requirements.
Approve contracts and maintain inventories to ensure merchandise and services are available.
Study advertising, sales promotions, and display plans; analyze operating and financial statements for profitability ratios.
Implement security systems and measures to secure merchandise.
Ensure retail operations meet hotel standards for a memorable guest experience, with a focus on a well-trained staff and consistently delivering the basics.
Place necessary reorders promptly and follow up on pending orders.
Ensure new products are placed on the sales floor promptly and back stock is clearly organized in the storage room.