Retail Manager
About The Position
The Retail Manager oversees the day-to-day operations of a retail food service environment at Bon Secours St Marys Hospital of Richmond. The role focuses on creating a profitable cafe where hospital staff and patients’ families can enjoy a meal, while leading a goal-oriented department and building an effective, productive, and rewarding team environment. The manager leads customer service and revenue growth, monitors customer satisfaction, and manages team members and department sales and costs. The position requires retail food service experience, management experience, and familiarity with cash handling, POS/register systems, hospital food service operations, and common computer applications. The manager must be willing to relocate for promotion opportunities.
Requirements
- Associate degree required; a bachelor’s degree is preferred.
- At least 5 years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining.
- At least 3 years of management experience.
- Experience with cash handling policies and procedures.
- Familiarity with point-of-sale/register systems.
- Knowledge of hospital food service operations.
- Computer skills including word processing, spreadsheets, email, and ordering platforms.
- Must be willing to relocate for promotion opportunities.
- Interpersonal skills to interact with individuals at all levels of the organization.
- Effective written, spoken, and non-verbal communication and presentation skills.
- Service-oriented approach focused on exceeding expectations.
- Ability to maintain a positive and professional demeanor.
- Self-motivation and ability to prioritize projects and needs effectively.
- Willingness to collaborate and provide support to achieve outcomes.
- Integrity, respect, and discretion in business dealings.
- Attention to detail and ability to manage tasks effectively in a fast-paced environment.
Nice To Haves
- Proficiency in languages other than English, especially Spanish.
- Certified Dietary Manager (CDM) certification, or willingness to obtain it within 18 months.
- Bachelor’s degree.
Responsibilities
- Manage the cafe retail area to provide excellent customer service and support revenue growth.
- Provide leadership that fosters team morale, passion, quality, and respect.
- Develop and monitor processes for evaluating customer satisfaction.
- Maintain or improve customer satisfaction through communication, integrity, and performance.
- Lead retail team member recruiting, training, development, scheduling, and assignments.
- Conduct daily inspections and assessments and coach and counsel team members.
- Manage and monitor department sales and costs.
Benefits
- Paid time off, including vacation and sick leave.
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Employee Assistance Program (EAP).
- Career development and ongoing training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
