Retail Manager - SFCC Campus Store
About The Position
The Campus Store Manager provides leadership for all facets of store operations, inspiring teams to drive sales growth while delivering high-level brand and operational excellence and an engaging customer service experience. The manager mentors and develops team members, monitors financial metrics and store performance, and supports short- and long-term planning. The role also supports a Regional Manager with store operations and campus relationships. Managers are expected to demonstrate Follett’s values—One Team, Innovate & Create, Put People First, Do What’s Right, Own the Results, and Stand for Inclusion—and proficiency in its Strategic Core Competencies: Thought, Results, People, and Self. The role leads sales and daily store operations during regular and peak periods; supports course materials activities; partners on financial reviews; maintains campus and community relationships; manages the full talent cycle; and helps build an exceptional customer experience. The manager may oversee a café or convenience store and is responsible for ensuring compliance with applicable health and food safety regulations. Minimal travel of less than 10% is expected.
Requirements
- Bachelor's degree or equivalent.
- 3–5 years of retail management or strong customer service experience.
- General computer skills.
- Strong organizational, time management, and problem-solving skills.
- Strong customer service, communication, and presentation skills.
- Strong analytical skills and financial acumen.
- Advanced relationship-building skills, with demonstrated ability to influence a team and conduct customer outreach.
Nice To Haves
- Academic retail experience.
Responsibilities
- Execute operating plans and daily store operations during traditional and peak periods in accordance with company objectives.
- Execute sales promotions, special events, book signings, merchandise displays, store layouts, and advertising copy.
- Lead in-store course materials activities in collaboration with course materials leadership.
- Partner with the Regional Manager to review store financials and make adjustments to drive sales; meet the annual shrink budget.
- Review and approve store markups, markdowns, and write-offs within company guidelines.
- Ensure the security of company assets, the safety of associates and customers, and adherence to company policies.
- Facilitate campus and community events; communicate store operations; conduct strategic partnership reviews; support campus outreach and engagement; and participate in Bookstore Advisory Committees.
- Develop cross-functional teams capable of executing initiatives and operational standards to produce business results.
- Ensure effective performance management and maintain a culture of accountability.
- Recruit, train, coach, and develop team members.
- Partner to create and maintain a customer service culture focused on solutions-based selling and an exceptional customer experience.
- Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve market share.
- Answer routine inquiries and handle escalated complaints.
- Ensure the store is neat, clean, and orderly.
- If overseeing a café or convenience store, ensure compliance with health and food safety regulations.
- Perform other duties as assigned to support general store operations.
Benefits
- Medical, dental, and vision coverage.
- Voluntary insurance plans.
- 401(k) with 100% company match up to 4%.
- 80 hours of vacation and sick days.
- 10 paid company holidays.
- Quarterly bonus plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
