Campus Store Manager

Follett Higher Education•Rancho Viejo, NM

12h

About The Position

The Campus Store Manager leads all facets of campus store operations, inspiring teams to drive sales growth and deliver an engaging customer service experience while maintaining brand and operational excellence. The manager develops and mentors team members, monitors financial metrics and store performance, and supports short- and long-term planning. The role also supports a Regional Manager with store operations and campus relationships. The manager is expected to demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett's Strategic Core Competencies: Thought, Results, People, and Self. The role oversees sales and daily operations during both traditional and peak periods; campus partnerships and outreach; full-cycle talent management; and customer service. It may also oversee a café or convenience store, including compliance with health and food safety regulations. Other duties may be assigned to support general store operations. Follett Higher Education is a drug-free workplace.

Requirements

Bachelor's degree or equivalent.
3–5 years of retail management or strong customer service experience.
General computer skills.
Strong organizational, time management, and problem-solving skills.
Customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach skills.
Minimal travel, less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Execute operating plans and daily store operations during traditional and rush (peak) periods in line with company objectives.
Execute sales promotions, special events, book signings, merchandise displays, store layouts, and advertising copy.
Lead in-store course materials activities in collaboration with course materials leadership.
Partner with the Regional Manager to review store financials and make adjustments to drive sales; meet the annual shrink budget.
Review and approve store markups, markdowns, and write-offs within company guidelines.
Protect company assets and the safety of associates and customers, and ensure adherence to company policies.
Facilitate campus and/or community events; communicate day-to-day store operations; conduct Strategic Partnership Reviews; support campus outreach and engagement; and participate in Bookstore Advisory Committees.
Develop cross-functional teams that can execute initiatives and meet operational standards and business goals.
Manage performance effectively and maintain a culture of accountability.
Recruit, train, coach, and develop team members.
Partner to create and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
Build and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve market share.
Answer routine inquiries and handle escalated complaints.
Ensure the store is neat, clean, and orderly.
If overseeing a café or convenience store, ensure compliance with health and food safety regulations.
Perform other duties as assigned to support general store operations.