Campus Store Manager

Follett Corporation•Baton Rouge, LA

About The Position

The Campus Store Manager provides leadership for all facets of store operations, inspiring teams to drive sales growth and deliver an engaging customer service experience while maintaining brand and operational excellence. The manager cultivates mentorship and continuous development, monitors financial metrics and store performance, and supports short- and long-term planning. The role partners with a Regional Manager on store operations and campus relationships. The manager is expected to demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. The position oversees sales and daily operations during regular and peak periods, course materials activities, campus engagement, talent management, and customer service. It may also oversee a café or convenience store and ensure compliance with applicable health and food safety regulations. Other duties may be assigned to support general store operations. Travel is minimal, at less than 10%.

Requirements

Bachelor's degree or equivalent.
3–5 years of retail management or strong customer service experience.
General computer skills.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach capability.

Nice To Haves

Academic retail experience.

Responsibilities

Execute operating plans and daily operations during traditional and peak periods in line with company objectives.
Execute sales promotions and special events, including book signings, and prepare merchandise displays, store layouts, and advertising copy.
Lead in-store course materials activities in collaboration with course materials leadership.
Partner with the Regional Manager to review store financials and make adjustments to drive sales.
Meet the annual shrink budget; review and approve store markups, markdowns, and write-offs within company guidelines.
Protect company assets and ensure the safety of associates and customers, as well as adherence to company policies.
Communicate and partner with the campus, including facilitating campus or community events, communicating day-to-day store operations, conducting strategic partnership reviews, ensuring outreach and engagement, and participating in Bookstore Advisory Committees.
Develop cross-functional teams capable of executing initiatives and operational standards to produce business results.
Ensure effective performance management and maintain a culture of accountability.
Recruit, train, coach, and develop team members.
Partner to create and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve market share.
Answer routine inquiries and handle escalated complaints.
Ensure the store is neat, clean, and orderly.
If overseeing a café or convenience store, ensure compliance with health and food safety regulations.
Perform other duties as assigned to support general store operations.