Campus Store Leader

Follett Higher Education•Memphis, TN

About The Position

As a Campus Store Leader, you support a Market Leader or Campus Store Manager in overseeing store operations. You drive results through sales growth while maintaining brand and operational excellence and ensuring the team delivers an engaging customer service experience. You foster mentorship and continuous development for team members, stay engaged with financial metrics and store performance, and support overall store operations. You must maintain availability that meets business needs. The role calls for consistently demonstrating Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. Travel is minimal, less than 10%. Follett Higher Education is a drug-free workplace environment.

Requirements

Associate's degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, with demonstrated ability to influence a team and conduct customer outreach.
General computer skills.
Availability that meets business needs.
Travel of less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak (rush) periods in accordance with company objectives.
Execute sales promotions and special events for the store, campus, and community.
Partner with store leadership to review financials and recalibrate goals to drive sales.
Operate cash registers and store systems to accept payments, place orders, and make changes; follow safe cash-handling procedures, balance cash drawers, prepare bank deposits, and perform daily opening and closing activities.
Maintain inventory control in accordance with store procedures.
Keep all store areas neat, clean, and organized.
Perform shipping and receiving responsibilities.
Set the sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
Protect company assets and the safety of team members and customers, and ensure adherence to company policies.
May review and approve store markups, markdowns, and write-offs within company guidelines.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise team members, including full-time, part-time, and temporary or seasonal employees.
Train and coach team members on company and store standards; ensure compliance with policies, procedures, and standards.
Complete onboarding procedures for new hires.
Schedule team members within the store's operating budget and provide coverage during breaks, lunches, vacations, and peak seasonal periods.
Partner to build and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives such as point-of-sale email collection.
Maintain service level agreements for OMS orders.
Review customer feedback shared by the Market Leader or Campus Store Manager and proactively develop solutions.
Communicate and partner with the campus about day-to-day store operations and facilitate campus events.
Perform other duties as assigned to support general store operations.