Campus Store Leader

Follett Higher Education•St. Mary of the Woods, IN

20h

About The Position

As a Campus Store Leader, you support a Market Leader or Campus Store Manager in overseeing store operations. You drive results through sales growth and deliver brand and operational excellence by ensuring the team provides an engaging customer service experience. You foster mentorship and continuous development of team members, stay engaged with financial metrics and store performance, and support overall store operations. You are expected to demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. Availability must meet business needs. The role oversees sales and daily operations during traditional and peak periods; supports financial, inventory, merchandising, cash handling, shipping and receiving, course materials, and asset-safety activities; supervises and develops team members; promotes an engaging, solutions-focused customer service culture; and communicates and partners with the campus. Other duties may be assigned to support general store operations. Travel is minimal, at less than 10%. Follett Higher Education is a drug-free workplace environment.

Requirements

Associate's degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, with demonstrated ability to influence a team and conduct customer outreach.
General computer skills.
Availability that meets business needs.
Travel of less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak periods in line with company objectives.
Execute sales promotions and special events for the store, campus, and community.
Partner with store leadership to review financials and recalibrate goals to drive sales.
Operate cash registers and store systems to accept payments, place orders, and make changes; follow safe cash-handling procedures, balance cash drawers, prepare bank deposits, and perform daily opening and closing activities.
Maintain inventory control in alignment with store operational procedures.
Keep all store areas neat, clean, and organized.
Handle shipping and receiving responsibilities.
Set the sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
Protect company assets and the safety of team members and customers, and ensure adherence to company policies.
Review and approve store markups, markdowns, and write-offs within company guidelines, as applicable.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise team members, including full-time, part-time, and temporary or seasonal employees.
Train and coach team members on company and store standards, and ensure they follow policies, procedures, and standards.
Perform onboarding procedures for new hires.
Schedule team members within the store's operating budget and provide coverage during breaks, lunch, vacation, and peak seasonal periods.
Partner to create and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives such as point-of-sale email collection.
Maintain service level agreements for OMS orders.
Review customer feedback provided by the Market Leader or Campus Store Manager and proactively provide solutions.
Communicate day-to-day store operational activities to the campus and partner with campus stakeholders.
Facilitate campus events.
Perform other duties as assigned to support general store operations.