Campus Store Manager

Follett Higher Education•Comfort, LA

About The Position

As a Campus Store Manager, you will lead all facets of store operations and inspire teams to drive sales growth while delivering brand and operational excellence and an engaging customer service experience. You will foster mentorship and continuous development, monitor financial metrics and store performance, and conduct short- and long-term planning. You will also support a Regional Manager with store operations and campus relationships. The role requires consistently demonstrating Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. Responsibilities span sales and operations, campus partnerships, talent management, and customer service. The manager may oversee a café or convenience store and must ensure compliance with applicable health and food safety regulations. Other duties may be assigned to support general store operations. Travel is minimal, at less than 10%.

Requirements

Bachelor's degree or equivalent.
3–5 years of retail management or strong customer service experience.
General computer skills.
Strong organizational, time-management, and problem-solving skills.
Customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach capabilities.
Minimal travel of less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Execute operating plans and daily operations for traditional and peak periods in line with company objectives.
Execute sales promotions, special events, book signings, merchandise displays, store layouts, and advertising copy.
Lead in-store course materials activities in collaboration with course materials leadership.
Partner with the Regional Manager to review store financials and make adjustments to drive sales; meet the annual shrink budget.
Review and approve store markups, markdowns, and write-offs within company guidelines.
Protect company assets and the safety of associates and customers, and ensure adherence to company policies.
Facilitate campus and/or community events, communicate store operations, participate in Strategic Partnership Reviews, support campus outreach and engagement, and work with Bookstore Advisory Committees.
Develop cross-functional teams of engaged team members able to execute initiatives and operational standards and produce business results.
Ensure effective performance management and maintain a culture of accountability.
Recruit, train, coach, and develop team members.
Partner to create and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
Build and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve and drive market share.
Answer routine inquiries and handle escalated complaints.
Ensure the store is neat, clean, and orderly.
If overseeing a café or convenience store, ensure compliance with health and food safety regulations.
Perform other duties as assigned to support general store operations.