Campus Store Leader

Follett Higher Education•North Manheim Township, PA

About The Position

The Campus Store Leader supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth and delivers brand and operational excellence by ensuring the team provides an engaging customer service experience. It cultivates mentorship and continuous development among team members, monitors financial metrics and store performance, and supports overall store operations. The position requires availability that meets business needs and consistent demonstration of Follett Values and Strategic Core Competencies.

Requirements

Associate's degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach skills.
General computer skills.
Availability that meets business needs.
Ability to travel minimally, less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak periods in line with company objectives.
Execute sales promotions and special events for the store, campus, and community.
Partner with store leadership to review financials and adjust goals to drive sales.
Operate cash registers and store systems to accept payments, place orders, and make changes while following safe cash-handling procedures, including balancing cash drawers, preparing bank deposits, and performing daily opening and closing activities.
Maintain appropriate inventory control in accordance with store procedures.
Keep all store areas neat, clean, and organized.
Perform shipping and receiving responsibilities.
Set the sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
Ensure the security of company assets and the safety of team members and customers, and ensure adherence to company policies.
Review and approve store markups, markdowns, and write-offs within company guidelines, as applicable.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise team members, including full-time, part-time, and temporary or seasonal employees.
Train and coach team members on company and store standards.
Ensure team members follow company and store policies, procedures, and standards.
Perform onboarding procedures for new hires.
Schedule team members' work hours within the store's operating budget.
Provide team-member coverage during breaks, lunch, vacation, and peak seasonal periods.
Partner to maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
Greet customers and answer phones to provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives such as point-of-sale email collection.
Maintain service-level agreements for OMS orders.
Review customer feedback provided by the Market Leader or Campus Store Manager and proactively develop solutions.
Communicate and partner with the campus about day-to-day store operational activities.
Facilitate campus events.
Perform other duties as assigned to support general store operations.