Campus Store Leader

Follett Higher Education•Phoenix, AZ

About The Position

As a Campus Store Leader, you support a Market Leader or Campus Store Manager in overseeing store operations. You drive sales growth and deliver brand and operational excellence by ensuring the team provides an engaging customer service experience. You foster mentorship and continuous development among team members, stay engaged with financial metrics and store performance, and support overall store operations. You are expected to demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. Availability must meet business needs. The role includes executing store plans and daily operations during traditional and peak periods; supporting sales, inventory, merchandising, cash handling, shipping and receiving, and course materials activities; supervising, training, scheduling, and supporting team members; maintaining an engaging customer service culture; and communicating and partnering with the campus. Other duties may be assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.

Requirements

Associate's degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach skills.
General computer skills.
Availability that meets business needs.
Travel of less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak periods in line with company objectives.
Execute sales promotions and special events for the store, campus, and community.
Partner with store leadership to review financials and recalibrate goals to drive sales.
Operate cash registers and store systems to accept payments, place orders, and make changes; follow safe cash-handling procedures, balance cash drawers, prepare bank deposits, and perform daily opening and closing activities.
Maintain inventory control in accordance with store procedures.
Keep all areas of the store neat, clean, and organized.
Perform shipping and receiving responsibilities.
Set the sales floor to meet visual merchandising standards for General Merchandise and Course Materials.
Protect company assets and the safety of team members and customers, and ensure adherence to company policies.
May review and approve store markups, markdowns, and write-offs within company guidelines.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise team members, including full-time, part-time, and temporary or seasonal staff.
Train and coach team members on company and store standards and ensure they follow applicable policies, procedures, and standards.
Perform onboarding procedures for new hires.
Schedule team members within the store's operating budget and provide coverage during breaks, lunch, vacation, or peak seasonal periods.
Partner to maintain a customer service culture focused on solutions-based selling and an exceptional customer experience.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives such as point-of-sale email collection.
Maintain service level agreements for OMS orders.
Review customer feedback provided by the Market Leader or Campus Store Manager and proactively develop solutions.
Communicate day-to-day store operational activities to the campus and partner with campus stakeholders.
Facilitate campus events.
Perform other duties as assigned to support general store operations.