Campus Store Leader

Follett Corporation•Phoenix, AZ

About The Position

The Campus Store Leader supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth and brand and operational excellence while ensuring the team delivers engaging customer service. It cultivates mentorship and continuous development of team members, monitors financial metrics and store performance, and supports overall store operations. The position requires availability that meets business needs and consistent demonstration of Follett Values: One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion. The role also calls for proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. The Campus Store Leader executes store plans and operations during traditional and peak periods, supports sales and customer service initiatives, maintains inventory and store presentation, and oversees team members. The position also partners with the campus on day-to-day store activities and events. Travel is minimal, at less than 10%. Follett Higher Education is a drug-free workplace environment.

Requirements

Associate's degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach capability.
General computer skills.
Maintain availability that meets business needs.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak periods in accordance with company objectives.
Execute sales promotions and special events for the store, campus, and community.
Partner with store leadership to review financials and recalibrate goals to drive sales.
Operate registers and store systems to accept payments, place orders, and make changes while following safe cash-handling procedures.
Balance cash drawers, prepare bank deposits, and perform daily opening and closing activities.
Maintain appropriate inventory control in line with store operating procedures.
Keep all store areas neat, clean, and organized.
Perform shipping and receiving responsibilities.
Set the sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
Protect company assets and the safety of team members and customers, and ensure adherence to company policies.
Review and approve store markups, markdowns, and write-offs within company guidelines, as applicable.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise team members, including full-time, part-time, and temporary or seasonal staff.
Train and coach team members on company and store standards and ensure they follow policies, procedures, and standards.
Perform onboarding procedures for new hires.
Schedule team members within the store's operating budget and provide coverage during breaks, lunches, vacations, or peak seasonal periods.
Partner to create and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives, such as point-of-sale email collection.
Maintain service-level agreements for OMS orders.
Review customer feedback shared by the Market Leader or Campus Store Manager and proactively provide solutions.
Communicate and partner with the campus regarding day-to-day store operational activities.
Facilitate campus events.
Perform other duties as assigned to support general store operations.