Campus Store Leader

Follett Corporation•Seaside, CA

About The Position

The Campus Store Leader supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth and operational excellence while ensuring the team delivers an engaging customer service experience. The leader mentors and develops team members, monitors financial metrics and store performance, and supports overall store operations. The role requires availability that meets business needs and consistent demonstration of Follett’s values: One Team, Innovate & Create, Put People First, Do What’s Right, Own the Results, and Stand for Inclusion. The role also calls for proficiency in Follett’s Strategic Core Competencies: Thought, Results, People, and Self. The position includes executing store plans and daily operations, including traditional and peak periods; supporting sales and campus events; maintaining inventory, visual standards, store cleanliness, cash handling, and shipping and receiving; and helping ensure the safety and security of the store. The Campus Store Leader supervises, trains, coaches, schedules, and supports team members, and partners with store leadership to maintain a solutions-focused customer service culture. The role also involves communicating and partnering with the campus on day-to-day store operations and events. Travel is minimal, at less than 10%.

Requirements

Associate’s degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach capability.
General computer skills.
Availability that meets business needs.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak periods in line with company objectives.
Execute sales promotions and special events for the store, campus, and community.
Partner with store leadership to review financials and recalibrate goals to drive sales.
Operate cash registers and store systems to accept payments, place orders, and make changes; follow safe cash-handling procedures, balance cash drawers, prepare bank deposits, and perform daily opening and closing activities.
Maintain inventory control in accordance with store operating procedures.
Keep all store areas neat, clean, and organized.
Perform shipping and receiving responsibilities.
Set the sales floor to meet visual merchandising standards for General Merchandise and Course Materials.
Help ensure the security of company assets and the safety of team members and customers, and ensure adherence to company policies.
Review and approve store markups, markdowns, and write-offs when applicable and within company guidelines.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise team members, including full-time, part-time, and temporary or seasonal employees.
Train and coach team members on company and store standards, and ensure they follow policies, procedures, and standards.
Perform onboarding procedures for new hires.
Schedule team members within the store’s operating budget and provide coverage during breaks, lunch, vacation, and peak seasonal periods.
Partner to create and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives such as point-of-sale email collection.
Maintain service-level agreements for OMS orders.
Review customer feedback provided by the Market Leader or Campus Store Manager and proactively provide solutions.
Communicate and partner with the campus on day-to-day store operational activities and facilitate campus events.
Perform other duties as assigned to support general store operations.