Campus Store Leader - 36152

Follett Higher Education•New London, CT

About The Position

As a Campus Store Leader, you support a Market Leader or Campus Store Manager in overseeing store operations. You drive results through sales growth and help deliver brand and operational excellence by ensuring the team provides an engaging customer service experience. You foster mentorship and continuous development among team members, stay engaged with financial metrics and store performance, and support overall store operations. You are expected to demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett’s Strategic Core Competencies: Thought, Results, People, and Self. You must maintain availability that meets business needs.

Requirements

Associate's degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer-service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach skills.
General computer skills.
Maintain availability that meets business needs.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak periods in alignment with company objectives.
Execute sales promotions and special events for the store, campus, and community.
Partner with store leadership to review financials and recalibrate goals to drive sales.
Operate cash registers and store systems to accept payments, place orders, and make changes; follow safe cash-handling procedures, balance cash drawers, prepare bank deposits, and perform daily opening and closing activities.
Maintain inventory control in accordance with store operating procedures.
Keep all store areas neat, clean, and organized.
Perform shipping and receiving responsibilities.
Set the sales floor to meet visual merchandising standards for General Merchandise and Course Materials.
Ensure the security of company assets and the safety of team members and customers, and ensure adherence to company policies.
Review and approve store markups, markdowns, and write-offs within company guidelines, as applicable.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise team members, including full-time, part-time, and temporary or seasonal staff.
Train and coach team members on company and store standards.
Ensure team members follow company and store policies, procedures, and standards.
Perform onboarding procedures for new hires.
Schedule team members within the store's operating budget.
Provide team-member coverage during breaks, lunches, vacations, and peak seasonal periods.
Partner to create and maintain an engaging customer-service culture focused on solutions-based selling and an exceptional customer experience.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives, such as point-of-sale email collection.
Maintain service-level agreements for OMS orders.
Review customer feedback provided by the Market Leader or Campus Store Manager and proactively develop solutions.
Communicate and partner with the campus regarding day-to-day store operational activities.
Facilitate campus events.
Perform other duties as assigned to support general store operations.