Campus Store Leader

Follett Higher Education•Seaside, CA

About The Position

As a Campus Store Leader, you support a Market Leader or Campus Store Manager in overseeing store operations. You drive sales growth and brand and operational excellence while ensuring the team delivers an engaging customer service experience. You foster mentorship and continuous development of team members, monitor financial metrics and store performance, and support overall store operations. You are expected to demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. You must maintain availability that meets business needs. The role includes executing store plans and daily operations during both traditional and peak periods; supporting sales, inventory, cash handling, merchandising, shipping and receiving, and course materials activities; supervising and developing team members; delivering solutions-focused customer service; and communicating and partnering with the campus. Other duties may be assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.

Requirements

Associate's degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach capability.
General computer skills.
Ability to maintain availability that meets business needs.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak periods, consistent with company objectives.
Execute sales promotions and special events in the store, on campus, and in the community.
Partner with store leadership to review financials and recalibrate goals to drive sales.
Operate cash registers and store systems to accept payments, place orders, and make changes, following safe cash-handling procedures; balance cash drawers, prepare bank deposits, and perform daily opening and closing activities.
Maintain inventory control in alignment with store operating procedures.
Keep all store areas neat, clean, and organized.
Perform shipping and receiving responsibilities.
Set the sales floor to meet visual merchandising standards for General Merchandise and Course Materials.
Help ensure the security of company assets, the safety of team members and customers, and compliance with company policies.
Review and approve store markups, markdowns, and write-offs within company guidelines, as applicable.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise team members, including full-time, part-time, and temporary or seasonal staff.
Train and coach team members on company and store standards, and ensure they follow applicable policies, procedures, and standards.
Perform onboarding procedures for new hires.
Schedule team members within the store's operating budget and provide coverage during breaks, lunch, vacation, or peak seasonal periods.
Partner to develop and maintain an engaging customer-service culture focused on solutions-based selling and an exceptional customer experience.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives such as point-of-sale email collection.
Maintain service-level agreements for OMS orders.
Review customer feedback provided by the Market Leader or Campus Store Manager and proactively provide solutions.
Communicate day-to-day store operational activities to campus partners and facilitate campus events.
Perform other duties as assigned to support general store operations.