Campus Store Leader

Follett Corporation•Athens, TN

About The Position

The Campus Store Leader supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth and operational excellence while ensuring the team delivers an engaging customer service experience. It cultivates mentorship and ongoing team development and stays engaged with financial metrics and store performance. The position also demonstrates Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. Availability must meet business needs.

Requirements

Associate's degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach skills.
General computer skills.
Maintain availability that meets business needs.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak periods in line with company objectives.
Execute sales promotions and special events for the store, campus, and community.
Partner with store leadership to review financials and recalibrate goals to drive sales.
Operate registers and store systems to accept payments, place orders, and make changes; follow safe cash-handling procedures, balance cash drawers, prepare bank deposits, and complete daily opening and closing activities.
Maintain inventory control in accordance with store procedures.
Keep all areas of the store neat, clean, and organized.
Handle shipping and receiving responsibilities.
Set the sales floor to meet visual merchandising standards for General Merchandise and Course Materials.
Help ensure company assets are secure, team members and customers are safe, and company policies are followed.
Review and approve store markups, markdowns, and write-offs within company guidelines, as applicable.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise full-time, part-time, and temporary or seasonal team members.
Train and coach team members on company and store standards and ensure they follow policies, procedures, and standards.
Complete onboarding procedures for new hires.
Schedule team members within the store's operating budget and provide coverage during breaks, lunch, vacation, and peak seasonal periods.
Partner to build and maintain an engaging customer service culture focused on solutions-based selling and exceptional customer experiences.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives, including point-of-sale email collection.
Maintain service-level agreements for OMS orders.
Review customer feedback provided by the Market Leader or Campus Store Manager and proactively develop solutions.
Communicate and partner with the campus about day-to-day store operations and facilitate campus events.
Perform other duties as assigned to support general store operations.