Campus Store Manager

Slingshot LLC•Wenham, MA

4d•$55,000 - $65,000•Onsite

About The Position

The Campus Store Manager is a Slingshot employee who serves as the on-campus point of contact for course materials and a link between the company and its campus partner. The manager builds relationships with campus leadership, students, and faculty while engaging with the campus community and supporting the institution’s culture alongside Slingshot’s values of character, relationship, and innovation. The role oversees daily textbook and merchandise sales, campus mail operations, store inventory and appearance, and order processing and receiving. The manager leads and supports the store team, provides customer service, and handles store-related services, equipment, and programs. Work follows the higher education calendar, with busier peak periods that can involve fulfilling hundreds of orders and meeting daily targets. Stores may also open for special campus events such as homecoming, graduation, sporting events, and other occasions. Successful candidates are comfortable in a fast-paced environment, able to manage a heavy seasonal workload, and attentive to both operational processes and daily details. The role calls for relationship-building, problem-solving, quick thinking, delegation, ownership, flexibility, adaptability, and a willingness to learn and collaborate.

Requirements

Four-year degree.
Ability to communicate with and foster relationships with campus leadership, students, and faculty.
Customer-service focus and strong problem-solving ability.
Ability to handle a fast-paced setting and a heavy workload during peak seasons.
Ability to lead, direct, delegate, and support a team.
Attention to operational processes and daily details.
Ability to think quickly, take ownership, and adapt to changing needs and schedules.
Willingness to learn and collaborate with team members and campus representatives.

Responsibilities

Set a positive tone and model service, hard work, and creative problem-solving to build rapport with customers.
Provide direction to the store team and perform team members’ duties when needed.
Understand the institution’s unique needs while upholding company values of character, relationship, and innovation.
Oversee daily textbook sales, gift and merchandise sales, and campus mail operations.
Maintain store stock and appearance through creative displays and merchandising.
Operate and troubleshoot store-related services, equipment, and programs.
Oversee and assist with order processing and the receiving of textbooks and general merchandise.
Lead the team during busy periods to fulfill orders and meet daily targets.
Build relationships with campus leadership, students, faculty, and campus representatives.
Support store operations during special campus events when required.