Campus Store Manager

Follett Corporation•Santa Fe, NM

About The Position

The Campus Store Manager provides leadership for all facets of store operations, inspiring teams to drive sales growth and deliver brand and operational excellence through engaging customer service. The role cultivates mentorship and continuous development while monitoring financial metrics, store performance, and short- and long-term plans. The manager supports a Regional Manager with store operations and campus relationships. The position is expected to demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self.

Requirements

Bachelor's degree or equivalent.
3–5 years of retail management or strong customer service experience.
General computer skills.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills and demonstrated ability to influence a team and conduct customer outreach.
Minimal travel of less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Execute operating plans and daily operations during traditional and peak periods in line with company objectives.
Execute sales promotions, special events, book signings, merchandise displays, store layouts, and advertising copy.
Lead in-store course materials activities in collaboration with course materials leadership.
Partner with the Regional Manager to review store financials and make adjustments to drive sales.
Meet the annual shrink budget and review and approve markups, markdowns, and write-offs within company guidelines.
Protect company assets and the safety of associates and customers, and ensure adherence to company policies.
Communicate and partner with the campus, including facilitating campus or community events, communicating day-to-day store operations, conducting strategic partnership reviews, and supporting campus outreach and engagement and Bookstore Advisory Committees.
Build cross-functional teams that can execute initiatives and operational standards to produce business results.
Manage the full talent cycle, including recruiting, training, coaching, developing, and performance-managing team members; maintain accountability.
Partner to create and maintain a customer-service culture focused on solutions-based selling and an exceptional customer experience.
Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve and drive market share.
Answer routine inquiries and handle escalated complaints.
Ensure the store is neat, clean, and orderly.
If overseeing a café or convenience store, ensure compliance with health and food safety regulations.
Perform other duties as assigned to support general store operations.