Retail Manager

CDN GOLF MANAGEMENT INC•Boulder City, NV

18d•Onsite

About The Position

The Retail Manager oversees all aspects of golf shop retail operations, including merchandising, inventory, and sales performance. The position reports to the Director of Golf and works closely with the Head Golf Professional and Assistant Golf Professionals. It is an individual contributor role with no direct supervisory responsibility. The role is based at Cascata Golf Club in Boulder City, Nevada. Its daily routine takes place indoors, though the employee may encounter outdoor weather conditions while performing job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Cabot is a global developer and operator of golf destinations and also manages golf courses in the United States. Cabot-Managed Properties provides equal employment opportunities and prohibits discrimination and harassment as described in the job posting.

Requirements

Bachelor's degree preferred, or an equivalent combination of education and experience.
Extensive experience in the golf industry and a strong understanding of the game of golf.
High ability to interact with people and excellent customer service skills.
Outgoing, personable, and well-groomed.
Ability to manage multiple priorities promptly and efficiently.
At least 5 years of retail management experience.
Strong organizational and analytical skills, including experience managing budgets and vendor relationships.

Nice To Haves

Retail management experience in the golf and/or luxury hospitality industry is preferred.
A bachelor's degree is preferred.

Responsibilities

Provide extraordinary service in all interactions with guests.
Develop and manage merchandise buying plans and vendor relationships.
Monitor and analyze retail sales performance to identify opportunities to increase revenue and profitability.
Keep the golf shop attractive, neat, and clean.
Drive merchandise sales and achieve retail sales and revenue targets.
Organize merchandise and visual displays.
Oversee receiving, pricing, and merchandising of new inventory.
Conduct regular inventory counts and reconcile discrepancies.
Maintain inventory controls and analyze sales records to inform purchasing decisions.
Manage orders of merchandise and shop supplies, including replenishment, special orders, and special events.
Maintain thorough knowledge of daily golf shop operations.
Assist with golf shop counter operations, including greeting guests, checking them in, and handling calls.
Coordinate with the guest service team to communicate guest requests promptly.
Partner with the Tournament Coordinator to plan and execute special events and tournaments.