Retail Manager

11d•$62,000 - $67,000

About The Position

The Retail Manager at RWB Thrift oversees retail operations and has direct responsibility for activities on the sales floor. Working with the store leadership team, this role supports a positive work environment, maximizes sales opportunities, and ensures exceptional customer service. The Retail Manager oversees day-to-day sales-floor functions to increase sales and profits, upholds company standards in customer areas inside and outside the store, and ensures fast, accurate, and friendly service. Supervision includes working alongside staff to observe, assess, and coach performance and set daily expectations, with a focus on productivity and business results. The role also trains and develops Retail Supervisors, ensuring they have the skills and resources to supervise retail activities, maintain store standards, and achieve sales targets. The position supports staffing, recruitment, onboarding, employee relations, safety and compliance, collaboration across departments, administrative tasks, and performance reporting. The stated pay range is $62,000 to $67,000. Employment eligibility is verified through E-Verify.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within the parameters of instructions, prescribed routines, and standard accepted practices.
Ability to safely and effectively perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds, frequently exert up to 25 pounds of force, and constantly apply negligible force when handling objects.
Ability to stand for extended periods.
Ability to perform regular repetitive motions and manual tasks involving extending the hands or arms, working primarily with fingers, and seizing, holding, grasping, or turning objects.
Ability to maintain balance on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
Visual clarity at 20 inches or less and 20 feet or more.
Must wear closed-toe shoes for safety.
Ability to work effectively in a fast-paced, busy, noisy, brightly lit environment and interact regularly with customers, donors, and coworkers.
Ability to adapt to operational changes and work in assigned areas or departments.
Fundamental understanding of written and spoken English and the ability to communicate verbally and in writing in English may be necessary for workplace interactions and understanding instructions.

Nice To Haves

Proficiency in both English and Spanish is preferred.
High school diploma or GED is preferred.
Previous thrift, retail, warehouse, or customer-facing experience is preferred but not required.

Responsibilities

Oversee day-to-day retail operations and maintain a well-organized, fully stocked, visually appealing sales floor.
Manage sales-floor scheduling to provide adequate coverage aligned with business needs, optimize labor utilization, and minimize overtime expenses.
Ensure products from the backroom are processed efficiently and displayed on the sales floor.
Drive sales and profitability by optimizing retail processes and improving the customer shopping experience.
Monitor and analyze sales data, identify trends and improvement opportunities, and adjust strategies to meet business goals.
Train, develop, mentor, and coach Retail Supervisors and the retail team; provide feedback and development opportunities.
Conduct regular performance evaluations and manage the performance process fairly and equitably.
Manage staffing levels to accommodate business needs and fluctuations in retail demand; assist with employee scheduling and timekeeping monitoring.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding and provide support to new hires throughout the process.
Maintain an open-door policy for employee concerns and partner with the General Manager and Human Resources to resolve and document concerns and incidents confidentially.
Support employees by sharing resources, handling password resets and workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
Ensure compliance with company policies, procedures, regulatory guidelines, and state and federal regulations, including wage and hour requirements, human rights, and equal employment opportunities.
Maintain a clean, organized, safe retail area; follow safety protocols to prevent accidents and maintain equipment.
Work with the General Manager and Production Manager to align retail goals with store objectives, and communicate with other departments to support smooth operations and business targets.
Monitor turnover, identify trends, and use insights to inform recruitment strategies and support a stable, engaged workforce.
Support the General Manager with supply ordering, bill and requisition submissions, and ad hoc data entry as time allows.
Monitor and report retail metrics, identify areas for improvement, and implement strategies to improve productivity, efficiency, and business results.
Work in assigned store areas and switch tasks or departments as operational needs require.