Retail Manager

14d•$60,000 - $65,000

About The Position

As the Retail Manager at RWB Thrift, you oversee retail operations and have direct responsibility for activities on the sales floor. Working with the store leadership team, you contribute to a positive work environment, maximize sales opportunities, and ensure exceptional customer service. You oversee day-to-day sales-floor functions, maintain company standards in customer areas inside and outside the store, and promote fast, accurate, and friendly service. Your supervision includes working alongside employees to observe, assess, and coach performance and set daily expectations, linking activities to productivity and business results. You are responsible for training and developing Retail Supervisors so they can effectively supervise retail activities, maintain store standards, and achieve sales targets. The role also includes staffing and scheduling, recruitment and onboarding, employee support and relations, safety and regulatory compliance, collaboration with store leaders and other departments, administrative assistance, and tracking and reporting retail performance metrics.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within provided instructions, routines, and standard practices.
A fundamental understanding of written and spoken English and the ability to communicate in English may be necessary for workplace interactions and instructions.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements in accordance with applicable standards.
Ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs of force, and constantly apply negligible force when handling objects.
Ability to stand for extended periods.
Ability to perform regular repetitive motions, including reaching and working primarily with fingers, and tasks involving seizing, holding, grasping, or turning.
Ability to maintain balance on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
Visual acuity at 20 inches or less and 20 feet or more.
Must wear closed-toe shoes for safety.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
Ability to interact regularly with customers, donors, and coworkers and work flexibly across tasks or departments as operational needs require.

Nice To Haves

Proficiency in both English and Spanish is preferred.
High school diploma or GED is preferred.
Previous thrift, retail, warehouse, or customer-facing experience is preferred but not required.

Responsibilities

Oversee day-to-day retail operations and ensure the sales floor is organized, stocked, and visually appealing.
Manage the retail floor schedule to ensure adequate coverage and alignment with business needs.
Ensure products from the backroom are efficiently processed and displayed on the sales floor.
Drive sales and profitability by optimizing retail processes and improving the customer shopping experience.
Monitor and analyze sales data, identify trends and opportunities, and adjust strategies to meet business goals.
Train, develop, and mentor Retail Supervisors; provide ongoing coaching, feedback, and development opportunities.
Conduct regular performance evaluations and manage performance fairly and equitably.
Ensure Retail Supervisors have the skills and resources to supervise retail activities, maintain standards, and achieve sales targets.
Manage staffing levels to meet changing business needs and optimize labor utilization while minimizing overtime expenses.
Assist with employee scheduling and timekeeping monitoring.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding and support new hires as they transition into their roles.
Maintain an open-door policy for employee concerns.
Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while maintaining confidentiality.
Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
Ensure adherence to company policies, procedures, and regulatory guidelines.
Maintain a clean, organized, and safe retail area; follow safety protocols to prevent accidents and maintain equipment.
Ensure compliance with state and federal regulations, including wage and hour requirements, human rights, and equal employment opportunity requirements.
Work with the General Manager and Production Manager to align retail goals with overall store objectives.
Communicate with other departments to support smooth operations and business targets.
Monitor turnover, identify trends, and use insights to inform recruitment strategies.
Assist the General Manager with supply orders, bill and requisition submissions, and ad hoc data entry as time allows.
Monitor and report retail metrics, identify improvement areas, and implement strategies to improve productivity, efficiency, and business results.