Retail Manager
About The Position
The Retail Manager oversees all aspects of golf shop retail operations at Cascata Golf Club, including merchandising, inventory, and sales performance. The role reports to the Director of Golf and works closely with the Head Golf Professional and Assistant Golf Professionals. It is an individual contributor position with no direct supervisory responsibility. The position provides guest service while managing merchandise buying plans, vendor relationships, inventory, ordering, visual displays, and retail sales targets. It also supports golf shop counter operations, coordinates guest requests with the guest service team, and partners with the Tournament Coordinator on special events and tournaments. The daily routine takes place indoors, though outdoor weather exposure may occur while performing job duties.
Requirements
- Extensive experience in the golf industry and a strong understanding of the game of golf.
- High ability to interact with people and excellent customer service skills.
- Outgoing, personable, and well-groomed.
- Ability to manage multiple priorities promptly and efficiently.
- At least 5 years of retail management experience.
- Strong organizational and analytical skills, including experience managing budgets and vendor relationships.
- Ability to visually inspect golf carts, golf clubs, and the outside operations area for cleanliness.
- Ability to perform moderate physical work, including lifting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly; performing bending, stooping, kneeling, crouching, reaching, standing, walking, pushing, lifting, and grasping for up to five hours without sitting.
- Ability to operate motor vehicles.
Nice To Haves
- Bachelor's degree, or an equivalent combination of education and experience.
- Retail management experience in the golf and/or luxury hospitality industry.
Responsibilities
- Provide extraordinary service in all interactions with guests.
- Develop and manage merchandise buying plans and vendor relationships.
- Monitor and analyze retail sales performance to identify opportunities to increase revenue and profitability.
- Ensure the golf shop is attractive, neat, and clean at all times.
- Drive merchandise sales and achieve retail sales and revenue targets.
- Direct the organization of merchandise and visual displays.
- Oversee receiving, pricing, and merchandising of new inventory.
- Manage regular inventory counts and reconcile discrepancies.
- Maintain inventory controls and analyze sales records to inform purchasing decisions.
- Manage ordering of merchandise and shop supplies, including replenishment, special orders, and special events.
- Maintain thorough knowledge of daily golf shop operations.
- Assist with golf shop counter operations, including greeting guests, checking them in, and handling calls.
- Coordinate with the guest service team to ensure timely communication of guest requests.
- Partner with the Tournament Coordinator on planning and executing special events and tournaments.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
