Retail Manager

Spooky Nook Sports • Manheim, PA

21d • Onsite

About The Position

The Spooky Nook Sports Retail Manager leads the operation of the on-site retail and apparel business. The role manages inventory, vendor relationships, merchandise sales, and apparel production while creating an exceptional guest experience for athletes, families, and visitors. The manager oversees day-to-day retail operations, apparel production equipment, purchasing and receiving, sales performance, and team members at the Pennsylvania and Ohio locations as needed. The position supports large-scale tournaments and special events, including weekend operations and apparel sales.

The work environment is an upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. The schedule includes evenings, weekends, and holidays. Physical activities include moving about the work area, standing, sitting, bending, reaching, lifting, pushing, pulling, talking, hearing, smelling, and frequently stooping, kneeling, or crouching. The role occasionally requires moving up to 25 pounds. Noise levels are typically variable.

Requirements

• Must be 21 years of age or older.
• Five years of related management experience or at least two years of retail store manager experience.
• Knowledge of visual merchandising.
• Dependable transportation to and from work.
• Fluent knowledge of English, including the ability to read and interpret written information and speak and understand verbal communication.
• Ability to fulfill the physical requirements of the position, with reasonable accommodations as necessary.
• Availability to work a flexible schedule that includes evenings, weekends, and/or holidays as needed.
• Authorized to work in the United States.
• Highly dependable, with a history of consistent attendance and punctuality.
• Demonstrates integrity, initiative, teamwork, positivity, and kindness.

Responsibilities

• Manage day-to-day retail operations for Spooky Nook Sports.
• Operate and oversee apparel production equipment, including on-site screen printing for tournaments and special events.
• Support large-scale tournaments and special events, including weekend operations and apparel sales.
• Purchase, receive, and maintain inventory levels for apparel and retail merchandise.
• Build and maintain relationships with vendors and suppliers.
• Analyze sales performance and recommend new products and merchandising opportunities.
• Train, coach, and schedule team members at both Pennsylvania and Ohio locations as needed.
• Deliver outstanding customer service to athletes, families, guests, co-workers, and company management.

Benefits

• Free family membership to the 80,000+ sq. ft. fitness center, including equipment and group fitness classes.
• Affordable and comprehensive medical, dental, and vision benefits.
• Competitive PTO package.
• Paid holidays.
• 401(k) program.
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant.
• 35% discount on Nook apparel.
• Free child care in three-hour increments.
• Discounts on academy team programs, personal training, event space rental, and more.
• Local business discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed