Retail Manager in Training - Tualatin, OR

Batteries Plus•Tualatin, OR

5d•Onsite

About The Position

This is a Retail Manager in Training position at Batteries Plus, offering an opportunity to learn the business and prepare for a management role within 6 to 12 months. The role involves solving customer problems by providing batteries, light bulbs, phone and tablet repairs, and expert advice. The training program focuses on product knowledge, services, sales processes, and operational needs, aiming to make the trainee an asset to the branch manager and team. The environment is energetic, and the emphasis is on providing excellent customer service and making a positive impact on customers' days.

Requirements

Minimum H.S. diploma/equivalent.
Minimum 3-5 years of retail management experience, preferably within a durable goods setting.
Experience must include commercial (outside) sales.
Strong oral and written communication skills.
Able to effectively manage confrontational situations in a controlled and courteous manner.
Ability to handle multiple projects/tasks and meet deadlines.
Strong technical aptitude and a basic understanding of electronics.
Must have the ability to accurately read gauges and work with hands.
Must have a valid driver's license and a clean driving record.
Must be able to work a flexible schedule to meet the needs of the business, including peak seasons and special events.
Ability to lift 50+ Pounds.
Background in exceptional customer service & selling with leadership and management experience.
Must be able to work at multiple store locations, as needed.

Nice To Haves

Advanced degree in business or retail management preferred.
No prior experience with batteries or light bulbs is required as we will take care of the training.

Responsibilities

Learning all the products, services, sales processes, and operational needs of the business.
Demonstrating a customer-first mentality.
Greeting customers, determining needs, and solving problems by asking questions.
Looking for additional opportunities and needs.
Selling add-on items and participating in retail store and commercial sales activities to achieve sales goals and bonuses.
Operating technology-based Point of Sale & Product Look-up system to complete sales transactions.
Handling inbound phone sales/service.
Installing large and small batteries in various devices, including cellphones/tablets.
Functioning as a team player.
Inventory stock maintenance and management.
Shipping and/or delivering to commercial accounts.
Maintaining a clean and full store appearance.
Building displays to better market seasonal products.
Preparing the store for daily opening and closing.
Observing, Coaching, and Role Playing.
Sales Management & Operational Leadership.