Retail Manager I

Areas USA, Inc•Fort Snelling Unorganized Territory, MN

About The Position

The Retail Manager I supports the Unit General Manager in overseeing retail operations, delivering strong financial and operational results, reinforcing a positive culture, and maintaining client relationships. The role helps achieve customer service objectives and promotes a best-in-class work environment. During assigned shifts, the Retail Manager I trains and supervises personnel to ensure prompt, courteous service in accordance with retail standards and company policies and procedures. The position is responsible for supporting retail standards across merchandise quality, ordering, store presentation, customer service, health and safety, recordkeeping, paperwork, equipment maintenance, opening and closing procedures, security, associate performance, dress code, and sales methods. The role also performs other duties as assigned by the supervisor.

Requirements

High school diploma required; some college preferred.
1–2 years of retail management experience.
Excellent communication skills.
Strong organizational skills.
Strong customer service skills.
Ability to adapt to a diverse workforce.
Ability to assist the leadership team in achieving organizational objectives and goals.
Basic understanding of location P&L goals, including labor, sales, and cost of goods.

Nice To Haves

Some college.

Responsibilities

Understand and follow policies, procedures, standards, specifications, guidelines, and training programs for the retail concept.
Check merchandise and store supplies upon delivery for quality standards.
Assist with ordering merchandise, display materials, store supplies, and packaging materials.
Resolve customer complaints about product quality or service according to company standards.
Maintain store presentation standards.
Monitor staff and customer actions to ensure health and safety standards are followed in accordance with state and local guidelines.
Maintain proper records in accordance with Areas standards.
Assist with preparing required paperwork, including forms, reports, and schedules, in an organized and timely manner.
Arrange for equipment and fixture maintenance and repair as needed.
Maintain opening and closing procedures and security standards.
Advise the concept manager about associate performance.
Ensure employees follow company dress code guidelines.
Monitor merchandise presentation and sales methods for compliance with brand and company specifications and standards.
Perform other duties as assigned by the supervisor.
Train and supervise personnel during assigned shifts to support prompt and courteous service.