Manager Retail Branch I

BECU•Spokane Valley, WA

8d•$84,300 - $103,000

About The Position

As a Manager Retail Branch I at BECU, you will lead a branch team and help members succeed while supporting BECU’s strategic purpose. You will build relationships with members and the local community, coach and develop employees, promote a service-first culture, and guide the branch toward sales, service, membership, deposit, and loan growth goals. You will oversee branch service levels and schedules, use data to support operational excellence, ensure compliance with policies and regulations, and coordinate branch resources and facilities. The role also includes recruiting and onboarding talent and maintaining BECU’s environmental and brand requirements. BECU describes this as an opportunity to lead and inspire a team, build community relationships, contribute member-focused solutions, and pursue career growth in a collaborative and inclusive environment. A bachelor’s degree or equivalent related experience, at least one year of leadership experience, and at least four years of experience in sales, retail, or banking are required. Financial institution experience is preferred.

Requirements

Bachelor’s degree or equivalent related experience.
At least one year of leadership experience.
At least four years of experience in a sales, retail, or banking environment.

Nice To Haves

Financial institution experience.
Comply with SAFE Act legislation, including annual registration as a Mortgage Loan Originator (MLO).
Proficient math skills with a high degree of accuracy.
Strong attention to detail and ability to multitask effectively.
Effective leadership, negotiation, and problem-solving skills.
Ability to plan, organize, and implement projects in a timely manner.
Strong training, mentoring, and sales skills.
Effective relationship development and marketing skills.
Excellent presentation and group facilitation skills.
Ability to create a sales and service environment and motivate staff.
Flexibility to work a schedule that meets branch needs.

Responsibilities

Build and nurture local community relationships to drive membership, deposit, and loan growth and promote BECU’s value proposition.
Coach, mentor, and train team members to develop their skills, support professional growth, and achieve sales and service goals.
Foster a service-first culture and ensure the team’s work aligns with BECU’s purpose and values.
Oversee branch service levels, manage schedules, and use data-driven insights to maintain operational excellence.
Partner with community leaders and stakeholders to build relationships that reinforce BECU’s brand and mission.
Ensure team members follow policies, procedures, and regulations and maintain BECU’s environmental and brand requirements.
Partner with recruiting teams to attract and onboard talent.
Collaborate with property management and facilities teams to maintain an efficient and welcoming branch environment.