Manager Retail Branch I

Boeing Employees' Credit Union•Spokane Valley, WA

About The Position

The Manager Retail Branch I leads a branch team and is responsible for empowering members, building community relationships, and achieving sales, service, and operational goals aligned with BECU’s purpose. The role sets the tone for an exceptional member experience, coaches and develops employees, and promotes a service-first culture. It also supports membership, deposit, and loan growth; branch efficiency and compliance; recruitment and retention; and a welcoming branch environment. The position offers the opportunity to lead a high-performing team, build community connections, drive member-focused solutions, and pursue career growth through professional development. The target pay range is $84,300–$103,000 annually, with performance-based compensation incentives also available.

Requirements

Bachelor’s degree or equivalent related experience.
At least one year of leadership experience.
At least four years of experience in a sales, retail, or banking environment.
Comply with SAFE Act legislation, including annual registration as a Mortgage Loan Originator (MLO).
Proficient math skills with a high degree of accuracy.
Strong attention to detail and ability to multitask effectively.
Effective leadership, negotiation, and problem-solving skills.
Ability to plan, organize, and implement projects in a timely manner.
Strong training, mentoring, and sales skills.
Effective relationship development and marketing skills.
Excellent presentation and group facilitation skills.
Ability to create a sales and service environment and motivate staff.
Flexibility to work a schedule that meets branch needs.

Nice To Haves

Financial institution experience preferred.

Responsibilities

Build and nurture relationships in the local community to drive membership, deposit, and loan growth and promote BECU’s value proposition.
Coach, mentor, and train team members to develop their skills, support professional growth, and achieve sales and service goals.
Create a service-first environment that delivers outstanding member experiences and reflects BECU’s purpose and values.
Oversee branch service levels, manage schedules, and use data-driven insights to maintain operational excellence.
Partner with community leaders and stakeholders to establish connections that reinforce BECU’s brand and mission.
Ensure team members comply with policies, procedures, regulations, and BECU’s environmental and brand requirements.
Partner with recruiting teams to attract and onboard talent.
Collaborate with property management and facilities teams to maintain an efficient and welcoming branch environment.