Retail Loss Prevention & Safety Lead

DICK'S Sporting Goods • Tulsa, OK

4d

About The Position

The Loss Prevention & Safety Lead primarily mitigates and reduces losses through deterrence of external theft and execution of key operational programs. The role models customer engagement behaviors to detect and deter shoplifters while providing service to customers. It supports company values related to athlete engagement and works to protect associates, customers, and company property.

The position investigates and documents organized retail crime and other violations of law or company policy, develops case files with law enforcement and retail partners, monitors controls and conducts surveillance, and completes incident reporting. It trains associates and managers on loss prevention and operational programs, validates inventory movement processes, reviews operational metrics, and develops improvements to address deficiencies and financial risks.

The role also supports store physical security and safety, including security controls, safety certifications, equipment checks, safety trend reviews, training, and audit of the store Shrink Business Plan. It may lead the store safety committee and provides additional support for general business needs as necessary.

Requirements

• Ability to walk the sales floor, stockrooms, and office areas throughout the shift.
• Prior loss prevention or educational experience in Loss Prevention is preferred.
• Offers are contingent upon a satisfactory background check, which may include ID verification.
• Depending on House of Sport location, may be required to submit relevant state-mandated clearances to supervise minors.

Nice To Haves

• Prior loss prevention or educational experience in Loss Prevention.

Responsibilities

• Deter external theft by modeling customer engagement behaviors and providing service to customers.
• Support and demonstrate company values related to athlete engagement.
• Detect, investigate, and document organized retail crime and other violations of law or company policy.
• Network with law enforcement, loss prevention professionals, retailers, and government resources to investigate organized retail crime, build case files, and support case resolution and prosecution.
• Monitor controls and conduct local surveillance to identify dishonest activity and behaviors associated with shoplifting.
• Walk stockrooms and employee-only areas to check stockroom standards and identify signs of internal theft.
• Complete accurate LPMS incident reports for recoveries, shoplifting events, and grab-and-go activity.
• Deescalate incidents involving confrontation with athletes exhibiting concerning behavior.
• Complete weekly LP Lead Recaps.
• Train store associates and managers on company loss prevention and core operational programs.
• Review operational processes for compliance, including inventory movement, cash office procedures, and Known Loss Reporting, and develop improvement tactics as needed.
• Train and validate inventory movement processes, including TIME, claims, omnichannel fulfillment, and inventory adjustments.
• Analyze key metrics to identify operational deficiencies and financial risks and develop improvement tactics.
• Assist the LP Director-Specialty with store Loss Prevention assessments.
• Maintain compliance with physical security requirements, including key control, monthly alarm tests, alarm call response, and the store alarm call list.
• Support the safety and security of associates, customers, and property, including at off-site and external storage locations.
• Conduct MES sweeps, fitting room checks, and safety certifications as business needs dictate.
• Complete or assist with store and department safety certifications in a timely manner, including monthly safety certification and certifications for the rock wall and customer services department.
• Identify and correct safety concerns involving the rock wall and climbing equipment in accordance with company standards and controls.
• Keep required licenses and permits up to date and work with applicable departments on renewals.
• May lead the store safety committee and complete required documentation.
• Review safety trends and regularly develop action plans with the store leadership team.
• Participate in Shrink Coach meetings and new-hire orientation, and conduct frequent teammate training sessions.
• Assist the store Shrink Coach and audit the store Shrink Business Plan.
• Provide ad hoc support for general business needs as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed