Retail Licensed Optician

Visionworks•Ithaca, NY

1d•Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing, using technical information to interpret prescriptions and recommend optical products and services. The role provides accurate product and insurance-benefit information, makes appropriate lens recommendations based on customer needs, and sells, verifies, adjusts, and dispenses frames and accessories. The associate maintains a clean dispensing area and facility, follows applicable state licensing requirements, protects confidential information, and participates in required training. The position is full-time and onsite, with pay of $24.50–$36.75 per hour; the posting notes that union-position terms are set by the collective bargaining agreement, with incentive pay, wage upgrades, and overtime opportunities also available. The work requires applicable state licensure for ophthalmic dispensing and demonstrated knowledge of optical products, prescription interpretation, fitting, and dispensing. The associate must communicate effectively with customers and coworkers, work independently and as part of a team, perform multiple tasks, and participate in regular onsite meetings and collaboration. Physical demands include frequent standing, handling and feeling items, reaching, and talking or hearing; the associate must frequently lift or move up to 20 pounds. The work environment has moderate noise from computers, printers, and machines.

Requirements

High school diploma or equivalent.
Must have and maintain applicable state licensure for ophthalmic dispensing.
Knowledge and demonstrated ability to explain optical products and services, analyze and interpret optical prescriptions, and fit and dispense optical products.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to calculate discounts, interest, and percentages and apply basic algebra and geometry.
Ability to follow written, oral, or diagram-form instructions and solve problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and desire to work with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, interact well with the Doctor and other associates, and perform multiple tasks simultaneously.
Flexibility to support change and ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
Ability to work onsite and participate in regular, predictable onsite meetings.
Ability to comply with HIPAA and company privacy and security requirements.
Ability to stand, handle and feel items, reach, and talk or hear for substantial portions of the workday; frequently lift or move up to 20 pounds.
Visual abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Assist customers with frame and lens selection while meeting social distancing requirements.
Follow social distancing, cleaning, and hygiene protocols.
Provide accurate information about frames, lenses, and services.
Explain third-party insurance benefits and disclose additional charges not covered by insurance.
Use the SERVE sales process and available demonstration tools to identify customer needs and recommend lenses.
Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
Maintain an orderly dispensing area and clean equipment, workstations, and the facility daily.
Ensure accurate pricing for retail customers.
Maintain applicable license requirements under state guidelines.
Where applicable, provide feedback and guidance to Apprentice Opticians.
Follow privacy, confidentiality, proprietary-information, HIPAA, and data-security policies.
Participate in training and educational activities required for departmental goals and professional or organizational requirements.
Complete additional responsibilities as assigned to meet changing business needs.