Retail Licensed Optician

Visionworks • Schenectady, NY

3d • $25 - $37 • Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing. The role uses technical information to interpret prescriptions and help customers choose optical products and services. The optician provides accurate product and insurance-benefit information, recommends lenses based on customer needs, and ensures accuracy in prescriptions, measurements, orders, pricing, and product adjustments. The position also involves maintaining the dispensing area and facility, following state licensing requirements, privacy and security policies, and applicable health and cleaning protocols. The associate may provide guidance to Apprentice Opticians and must complete required training and education.

This position is full-time and onsite. It requires regular interaction and collaboration with customers, the Doctor, and other associates. The role involves standing, handling objects, talking and hearing for much of the workday, and frequently lifting or moving up to 20 pounds. The work location has a moderate noise level, including computers, printers, and machines.

Requirements

• High school diploma or equivalent.
• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small-group situations to customers, clients, and associates.
• Ability to calculate figures and amounts such as discounts, interest, and percentages.
• Ability to apply basic algebra and geometry concepts.
• Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Basic computer literacy.
• Strong communication skills and a desire to work with the public.
• Outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, interact well with the Doctor and other associates, perform multiple tasks simultaneously, and adapt to change.
• Ability to work onsite and participate in regular, predictable onsite meetings.
• Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, and customers.
• Ability to stand, handle objects with hands and fingers, feel, pick or pinch, and talk or hear for much of the workday; occasionally walk and reach; and frequently lift or move up to 20 pounds.
• Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must comply with HIPAA requirements and company data-security guidelines for protected health information and other confidential information.

Responsibilities

• Assist customers with frame and lens selection while meeting social-distance requirements.
• Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze practices.
• Provide accurate information about frames, lens selections, and other services.
• Explain third-party insurance benefits accurately and inform customers of charges not covered by their insurance.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
• Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area.
• Ensure accurate pricing for retail customers.
• Maintain applicable state license requirements.
• Provide feedback and guidance to Apprentice Opticians where applicable.
• Follow privacy and confidentiality policies and procedures, including HIPAA requirements.
• Participate in training and educational activities needed to meet departmental goals and professional or organizational requirements.
• Clean equipment, workstations, and the overall facility daily.
• Complete additional responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are offered; specific terms are set forth in the Company’s collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED