Retail Licensed Optician

Visionworks•Hyannis, MA

2d•Onsite

About The Position

The Retail Licensed Optician assists customers with selecting frames and lenses and with fitting and dispensing eyewear. The role uses technical knowledge to interpret prescriptions and recommend optical products and services suited to customer needs. The optician provides accurate product and third-party insurance benefit information, explains charges not covered by insurance, and ensures accurate pricing and order verification. The position requires maintaining applicable state licensure, following privacy and security requirements including HIPAA, participating in required training, and keeping the dispensing area, equipment, workstations, and facility clean. The optician may provide feedback and guidance to Apprentice Opticians where applicable and may be assigned additional responsibilities as business needs change. This is an onsite, full-time position. The job involves frequent standing, handling items, and talking or hearing; occasional walking and reaching; and frequently lifting or moving up to 20 pounds. The work location has a moderate noise level, including computers, printers, and machines. Competitive pay and benefits are offered, with pay of $27 to $40.50 per hour, plus potential incentive pay, wage upgrades, and overtime opportunities. Specific union-position terms are set forth in the company’s collective bargaining agreement.

Requirements

High school diploma or equivalent.
Must have and maintain applicable state licensure for ophthalmic dispensing.
Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information one-on-one and in small-group situations to customers, clients, and associates.
Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra and geometry.
Ability to understand and carry out written, oral, or diagram-form instructions and solve problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and a desire to work with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, and interact well with the Doctor and other associates.
Ability to perform multiple tasks simultaneously and adapt to change.
Ability to work onsite and participate in regular, predictable onsite meetings.
Ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
Ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for much of the work time.
Ability to frequently lift or move up to 20 pounds.
Visual abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Compliance with HIPAA and company data security guidelines.

Responsibilities

Assist customers with frame and lens selection while meeting social distancing requirements.
Follow social distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze etiquette.
Provide accurate information about frames, lens selections, and other services.
Explain third-party insurance benefits and any additional charges not covered by the customer’s coverage.
Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
Analyze and interpret patient prescriptions and communicate with the Lab and Optometrist as needed to ensure accuracy.
Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
Maintain a clean and orderly dispensing area.
Ensure accurate customer pricing.
Maintain license requirements in accordance with state guidelines.
Where applicable, provide feedback and guidance to Apprentice Opticians.
Follow privacy, confidentiality, and proprietary information policies and procedures, including HIPAA.
Participate in training and educational activities required to meet departmental goals and professional or organizational requirements.
Keep equipment, workstations, and the overall facility clean on a daily basis.
Complete additional responsibilities as assigned in response to changing business needs.