Retail Licensed Optician

Visionworks • Latham, NY

1d • Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fits and dispenses frames, and uses technical information to interpret prescriptions and help customers select optical products and services. The role provides accurate information about frames, lenses, services, and third-party insurance benefits, and communicates any additional charges not covered by insurance. The optician uses the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.

The role analyzes and interprets prescriptions, coordinating with the Lab and Optometrist as needed to confirm accuracy. It includes selling, fitting, and dispensing frames and accessories; taking accurate measurements; verifying ordered products; adjusting optical products; maintaining the dispensing area, equipment, workstations, and facility; and ensuring accurate retail pricing. The associate must maintain applicable state licensure, follow privacy and security requirements including HIPAA, and complete required training and education. The position may also provide guidance to Apprentice Opticians where applicable and take on additional responsibilities as assigned.

The job requires regular onsite work and interaction with customers, doctors, and associates. Physical activities include standing, handling items with the hands and fingers, talking and hearing, occasional walking and reaching, and frequently lifting or moving up to 20 pounds. The work environment has a moderate noise level, including computers, printers, and machines. Vision requirements include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

• High school diploma or equivalent.
• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to customers, clients, and associates.
• Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra and geometry.
• Ability to understand and carry out written, oral, or diagrammed instructions using common sense, and to address problems involving several concrete variables in standardized situations.
• Basic computer literacy.
• Strong communication skills and desire to work with the public.
• Outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, interact well with the doctor and other associates, and perform multiple tasks simultaneously.
• Flexibility to support change and ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
• Ability to work onsite and participate in interactive onsite meetings regularly and predictably.
• Ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for much of the work time; occasionally walk and reach; and frequently lift or move up to 20 pounds.
• Close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
• Must comply with HIPAA and company data security guidelines for protected health information and other confidential information.

Responsibilities

• Assist customers with frame and lens selection while meeting social distancing requirements.
• Follow social distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze practices.
• Provide accurate information about frames, lens selections, and other services.
• Explain third-party insurance benefits and disclose charges not covered by the customer's insurance.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend lenses.
• Analyze and interpret prescriptions and communicate with the Lab and Optometrist as needed to ensure accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area.
• Ensure accurate customer pricing.
• Maintain applicable state license requirements.
• Provide feedback and guidance to Apprentice Opticians where applicable.
• Follow company privacy and confidentiality policies and procedures, including HIPAA requirements.
• Participate in training and educational activities required to meet departmental goals and professional or organizational requirements.
• Maintain the cleanliness of equipment, workstations, and the facility daily.
• Complete additional responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are provided. Specific terms are set forth in the company's collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED